Meliá Hotels International

Hotel Sales Advisor

Meliá Hotels International

full-time

Posted on:

Location Type: Office

Location: Celebration • Florida • United States

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Job Level

Junior

About the role

  • Attend business meetings every day.
  • Meet and exceed production KPIs (volume, average transaction, and close percentage) set forth in monthly and annual budgets.
  • Identify customer needs and provide appropriate advice on product use.
  • Detect sales opportunities and work strategically to ensure a successful closing, customizing the proposal according to your needs.
  • Present the advantages and benefits of the product in a coherent and consistent manner, highlighting its value to the customer.
  • Carry out an after-sales follow-up of customers during their stay to ensure their satisfaction.

Requirements

  • College degree preferred in the following areas: Business Administration, Marketing, Social Communication and Public Relations.
  • Minimum 1 year in a similar position. Sales executive, Public Relations, customer service.
  • Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays.
  • Must be able to read, write and speak Spanish and English. Other languages preferred.
  • Computer proficiency in software applications including MS Word, Excel, Outlook and reservations systems.
Benefits
  • Participate in promotional activities and events organized by the company for sales purposes
  • Efficiently manage sales processes, maintaining an organized and professional approach to the customer.
  • Flexibility and willingness to adapt to initiatives and process updates related to their roles, fostering their professional development.
  • Maintain fluid and respectful communication with superiors and co-workers.
  • Professional presence: Maintain an image in accordance with the standards and guidelines established by the company.
  • Excellent customer service, ensuring that all interactions remain aligned with the company's policies and guidelines, to protect and promote the brand's reputation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
salescustomer serviceKPI managementproduct knowledgeproposal customizationafter-sales follow-up
Soft Skills
communicationstrategic thinkingcustomer satisfactionflexibility