Assistant Guest Experience Manager
Meliá Hotels International
full-time
Posted on:
Location Type: Office
Location: Milano • 🇮🇹 Italy
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support the Head of Department in implementing standards, procedures and brand attributes.
- Deliver a personalised guest experience, anticipating needs and managing incidents.
- Use Customer Experience tools, analyse feedback and contribute to improvement plans.
- Support the digital guest journey and local adaptation of standards.
- Coordinate with external suppliers and contribute to Sensory Architecture elements (lighting, aroma, music, décor).
- Monitor inventories, optimize orders and assist with departmental budget control.
- Support Experience, Events and Entertainment programmes, as well as Guest Services/Concierge teams (if applicable).
- Analyse competitor trends and help develop innovative experiences.
- Assist with seasonal opening/closing processes and ensure Health & Safety compliance.
Requirements
- Fluent in Italian and English; a third language is a plus.
- Degree in Tourism, Hospitality, Marketing or similar.
- At least 2 years of experience in the hospitality industry, preferably in customer-facing or Guest Experience roles.
- Knowledge of hotel operations, brand strategy and Customer Experience tools.
- Strong communication, organization, analytical and problem-solving skills.
- Proactive, innovative, service-oriented and detail-focused.
- Team player with leadership potential.
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Experience toolshotel operationsbrand strategyanalytical skillsproblem-solving skills
Soft skills
communicationorganizationproactiveinnovativeservice-orienteddetail-focusedteam playerleadership potential
Certifications
Degree in TourismDegree in HospitalityDegree in Marketing