Manager

• Provide support to the GM/HM in the management of all operational departments of the hotel, with the objective of maximising internal and external customer satisfaction.
• Ensure compliance with Meliá Hotels International policies and procedures, goals and objectives established by Hotel Services.
• Provide support to the GM/HM in the implementation in their business units of the action plans defined to optimise the operation and customer satisfaction.
• Knowledgeable of the hotel’s vision and objectives and support the coordination with the hotel's operational departments.
• Able to provide feedback to the GM/HM.
• Being part of the hotel's operational committee and ensuring the operational excellence of their business unit together with the GM/HM.
• Provide feedback to the GM/HM on operational departments to include in the projection. Based on the KPIs and indications received, they align operationally with the goals set.
• Participate in operational audits to ensure compliance with the various programmes and standards of the Operational Audits.
• Participate in the implementation of inhouse Sales / Upselling actions in the daily operations, in order to improve revenues and the financial results of the hotel.
• Support the GM/HM and sales team in the inspection visits where their assistance is required, ensuring the success of the visits.
• Follow-up of complaints and incidents. Support in the implementation of the hotel's marketing and communication plan. Participate in the implementation of branding programmes.
• Support GEX and GM/HM in coordinating the operation of all areas including Guest Experience vision in sensory architecture, music, setups, etc.

Operation Manager

Food and Beverage Manager

Assistant Guest Experience Manager