Manager

• Lead the day-to-day operations of the hotel with 365 rooms, ensuring guest satisfaction and operational efficiency.
• Supervise and coordinate all departments: Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Spa & Recreation, Security, and other operations.
• Maintain a strong presence in the lobby, outlets, and public areas.
• Uphold and implement Melia brand standards, policies, and values in all departments.
• Proactively manage guest feedback and online reviews.
• Assist in developing and executing the hotel’s annual business plan, budget, and forecasting.
• Monitor departmental KPIs including GOP, REVPAR, ADR, cost ratios, and labor productivity.
• Collaborate with Sales, Marketing, Revenue, and E-Commerce teams to drive occupancy and market share.
• Lead, coach, and develop Heads of Departments, fostering a culture of accountability and service excellence.
• Ensure compliance with local laws, health & safety regulations, and company policies.

Resident Manager

Hotel Manager