Manager

• Responsible for actively manage key property issues (including capital projects; customer service; refurbishment)
• Assist the development of achievable hotel budgets and other short and long-term hotel strategic goals
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Respond to audits that are completed by the company or external ones, to ensure continual improvement is achieved
• Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. Comply and exceed hotel and company Service Standards
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action to rectify where needed
• Coach and develop the Heads of Department reporting to him/her, through objective setting and personal development, to ensure career progression and effective succession planning within the hotel and company
• Hold regular briefings and communication meetings with the HOD team
• Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Performance - Responsible for creating, analyzing and managing P&L, ensuring the achievement of the KPIs in the budget or forecast for the Melia Vinpearl Cam Ranh Beach Resort. Through activities such as:
• - Direct cost control
• - Creation of accurate cost breakdowns
• - Control of wastage and food waste management
• - Personnel cost optimization
• - Revenue control and optimization
• - Analysis of revenues and products sold
• - Regular Business Reviews
• - Creation of the annual CAPEX requirements
• - Creation of the annual OPEX requirements

Hotel Manager

Resident Manager