meistro GmbH

Customer Service Agent

meistro GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Germany

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About the role

  • Point of contact for our customers – You handle day-to-day inquiries in a friendly and solution-oriented manner.
  • Customer loyalty and retention instead of churn – You identify opportunities for customer win-back and implement targeted measures to increase retention.
  • Quoting in the energy market – You calculate and prepare tailored offers for electricity and gas.
  • Contract management & master data maintenance – You manage our existing customers throughout the entire contract lifecycle.
  • Renewal and development of existing customers – You actively support our customers beyond the contract term.

Requirements

  • You have completed a commercial vocational qualification, e.g., as an office clerk/administrative assistant, or equivalent.
  • Ideally, you have initial experience in sales or customer service.
  • You demonstrate a strong service and customer orientation.
  • You enjoy active customer contact.
  • You are confident using MS Office and eager to learn new programs and tools.
  • As a team player, you are communicative, organized, and able to work independently and responsibly.
Benefits
  • Remote work: Flexible working is standard for us.
  • Modern headquarters in Ingolstadt: Enjoy an inspiring workplace with state-of-the-art facilities.
  • Individual training and development: Together we design a tailored training plan.
  • First-class work equipment: You’ll receive everything you need to work efficiently from day one.
  • Security & benefits: We look after your future with a company pension plan.
  • Events & culture: We regularly invite you to special company events.
  • Additional benefits: Do you have specific requests or ideas? We’re open to suggestions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
contract managementmaster data maintenancecustomer retentioncustomer win-backquotingelectricity marketgas market
Soft Skills
customer orientationcommunicationorganizationteam playerindependenceresponsibilitysolution-oriented
Certifications
commercial vocational qualificationoffice clerkadministrative assistant