SAP Service Process Specialist – m/f/d

Megger

SAP Service Process Specialist optimizing service-related processes within SAP S/4HANA ERP system. Collaborating with multiple departments to enhance service workflows and quality.

Posted 7/24/2026full-timeBaunach • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in service administration and customer support, with a strong focus on SAP S/4HANA and its related modules. Proficient in data analysis and reporting, ensuring high service levels and effective communication with stakeholders.

Highest-signal resume keywords

SAP S/4HANA ExpertiseService Administration ExperienceCustomer Service OrientationExcel ProficiencyAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Order CreationCost EstimationService Level MonitoringProcess OptimizationSAP CS ModuleSAP PM ModuleSAP MM ModuleSAP SD ModuleSQVI ReportingData Analysis

Soft Skills

Excellent Communication SkillsStrong Customer OrientationAnalytical ThinkingStructured Working StyleIndependence

Tools & Technologies

SAP S/4HANAExcel

Industry Keywords

Measuring DevicesCalibrationTechnical ServiceCustomer ServiceService Documentation

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

You coordinate repairs, calibration orders and maintenance for measuring devices.
You create service orders, cost estimates and quotations.
You monitor service levels and processing times.
You handle complaints and work closely with Quality Assurance on deviations.
You maintain and update service documentation and work instructions.
You create, maintain and optimize service-related master data.
You support our service organization with system-related questions.
You analyze existing processes and develop optimization proposals.
You actively contribute to our SAP S/4HANA transformation, including cleaning and maintaining service-related master data (serial numbers, device histories, service activities and spare parts).
You participate in tests, key-user trainings and process workshops.
You support go-live activities and the hypercare phase.
You create reports and service KPIs and conduct analyses.

Requirements

What you’ll need

Commercial or technical vocational training (e.g., industrial clerk, mechatronics technician, electrician, or technical service) or an equivalent qualification.
Experience in service administration, customer service or technical support.
Good knowledge of SAP S/4HANA.
Solid knowledge of the SAP modules CS (Customer Service), PM (Plant Maintenance), MM (Materials Management) and SD (Sales & Distribution).
Experience with SQVI and SAP reporting.
Knowledge of measuring devices, calibration or repair is an advantage.
Strong customer orientation and excellent communication skills.
Very good Excel skills (pivot tables, formulas and data analysis).
Good written and spoken English skills.
An analytical, structured and independent way of working.
Experience in technical service or customer service is an advantage.

Benefits

Comp & perks

A responsible position with direct impact on our service quality and customer satisfaction.
A key role in the further development of our service processes.
The opportunity to actively shape our SAP S/4HANA transformation in Service.
Autonomous work with a high degree of freedom to shape and implement ideas.
A modern working environment as well as attractive compensation and comprehensive benefits.
An open, collegial team with short decision-making paths and an appreciative corporate culture.