Strategic Customer Success Manager

Megaport

Customer Success Manager expanding and retaining enterprise accounts for Megaport, a global Network as a Service provider. Driving renewals, upsell/cross-sell revenue, customer adoption, and service experience across France and the UK region.

Posted 8/18/2026full-timeRemote • 🇫🇷 FranceMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success within the Enterprise software and Telecommunications industries, focusing on driving revenue growth, customer engagement, and service performance. Proficient in consultative selling and maintaining strong customer relationships while collaborating across teams to enhance customer experience.

Highest-signal resume keywords

Account ManagementCustomer SuccessConsultative SellingCloud Solutions DeploymentCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue GenerationCustomer OnboardingData AnalysisService Performance ManagementUpsellingCross-SellingCustomer Needs AssessmentSolution ProposalTechnical Environment AdaptabilityRecord Keeping

Soft Skills

Verbal CommunicationWritten CommunicationCollaborationProblem SolvingCustomer Advocacy

Tools & Technologies

SFDC

Industry Keywords

Enterprise SoftwareTelecommunicationsCustomer ExperienceService IssuesEngagement Strategies

Tech Stack

Tools & technologies

CloudSFDC

About the role

Key responsibilities & impact

Act as the main point of contact and interface with existing customers, managing post-sale relationships
Drive upselling, cross-selling, enablement, service performance, renewals, and the overall customer experience
Drive incremental sales and retain existing revenue through proactive customer outreach
Introduce customers to product enhancements, service developments, pricing initiatives, and other Megaport benefits
Collaborate with Direct Sales Executives and Solutions Architects in the Integrated Accounts Team
Drive, grow, and retain targeted revenue from existing customers
Proactively manage renewals and convert month-to-month customers to term subscriptions
Advise customers during onboarding and enablement to ensure quick time to value
Conduct sequenced outreach to drive adoption, solution awareness, and engagement with Megaport and partners
Champion customers throughout their journey and facilitate resolution of service issues
Nurture the nominated customer base and execute engagement strategies
Analyze customer experience, report trends, and update growth opportunities and pipeline in SFDC
Maintain in-depth knowledge of Megaport products, solutions, and competitor offerings; propose and demonstrate solutions
Review objectives with management and execute aligned tasks
Collaborate with Sales, Marketing, Finance, Operations, and other teams
Evaluate customer feedback and recommend process improvements

Requirements

What you’ll need

3+ years of experience within the Enterprise software market or Internet/Telecommunications industries
3+ years of experience in an Account Management or Customer Success role
Ability to work in a fast-paced technical environment with multiple tasks or goals
Strong verbal and written communication skills
Ability to collaborate effectively across internal and external organizations
Ability to identify customer needs, understand service issues and pain points, and present suitable solutions
Ability to deliver revenue results using a consultative-based selling approach
Ability to work with wider Megaport teams on revenue generation and results
Ability to maintain records, reports, and data according to Megaport models
Professional English is required
Experience proposing or deploying cloud and virtualized compute solutions in enterprise customer environments is highly desired

Benefits

Comp & perks

Flexible working environments
Birthday Leave
Generous study and training allowance + 5 days paid study leave
Creative, fun, and contemporary workspaces
Motivated team of industry experts and new talent
Celebrated success with ‘Legend’ and ‘Kudos’ Awards
Health and wellness program