Mega Block Gaming

Social Media Manager

• Plan, create, and schedule engaging content tailored to brand tone and audience
• Align content calendars with campaign objectives and brand goals
• Collaborate with design and video teams to deliver visual assets when needed
• Assist in the execution of marketing and promotional campaigns across social platforms
• Coordinate with internal teams to ensure consistent messaging and timely delivery
• Monitor daily engagement across social media platforms (Twitter, Instagram, YouTube, etc.)
• Respond to comments, questions, and feedback in a brand-appropriate voice
• Escalate issues to the appropriate internal team when necessary
• Compile basic performance reports using social analytics tools
• Provide insights and recommendations based on engagement, reach, and campaign performance

Social Media Executive

Account Manager

• Handle high-value player accounts within a personal portfolio
• Cultivate personal relationships with VIPs, ensuring exceptional experiences
• Serve as the first point of contact for VIP inquiries and issues
• Identify and retain existing players through tailor-made rewards and bonuses
• Report on portfolio activities and contribute to brand growth
• Liaise with internal teams to address player requests and issues
• Analyze player portfolio performance and identify new potential VIPs
• Communicate special offers and promotions to VIPs
• Stay updated on CRM/Community campaigns and industry trends
• Craft custom VIP player management strategies aligned with company objectives
• Use Excel to analyse player data, track trends, and generate reports to support VIP engagement strategies

Social Media Executive

VIP Account Manager, Japanese Speaker