Medical Operations Manager – Regulatory & Escalations
MEDvidi
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as the primary point of contact for providers and internal teams regarding telehealth regulations, DEA requirements, PDMP, licensure, prescribing standards, and internal Medical Operations policies
- Interpret regulatory and policy requirements and provide clear, practical guidance that supports compliant care delivery without unnecessary escalation
- Identify recurring questions or areas of confusion and proactively recommend SOP updates, training needs, or workflow refinements to reduce operational friction
- Lead initial investigation, triage, and resolution of operational, clinical, or compliance-related issues raised by providers, support teams, or internal stakeholders
- Act as a trusted operational partner to providers by ensuring timely, accurate responses to day-to-day questions impacting workflows, documentation, prescribing, and care delivery
- Directly supervise and manage the Provider Administrative Support Team, including offshore or overseas administrative assistants, in partnership with HR
- Maintain and continuously improve Medical Operations SOPs, decision trees, and escalation protocols in alignment with current regulations and internal standards
- Participate in a rotating weekend on-call schedule to support operational continuity and timely issue resolution
Requirements
- 5+ years of experience in medical operations, clinical operations, regulatory operations, or telehealth environments
- Bachelor’s degree in Healthcare Administration, Business, or related field, Master’s degree a plus
- Strong working knowledge of HIPAA, DEA regulations, state licensure requirements, PDMP, and telehealth compliance frameworks, mental health experience preferred
- Proven ability to investigate issues, synthesize facts, and recommend clear resolutions independently
- Experience supervising and managing support teams, including offshore or overseas staff, with HR partnership
- Highly organized, detail-oriented, and comfortable managing multiple concurrent issues in a fast-paced environment
- Familiarity with EHR and CRM platforms and telehealth operational tools
Benefits
- Coverage and On-Call Support
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical operationsclinical operationsregulatory operationstelehealthHIPAADEA regulationsstate licensure requirementsPDMPcompliance frameworksissue investigation
Soft Skills
organizational skillsdetail-orientedproblem-solvingindependent decision-makingteam managementcommunicationtraining needs assessmentworkflow refinementoperational partnershipmulti-tasking
Certifications
Bachelor’s degree in Healthcare AdministrationBachelor’s degree in BusinessMaster’s degree (preferred)