MEDvidi

Medical Administrative Assistant, Telehealth

MEDvidi

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇱 Poland

Visit company website
✨ AI Apply
Apply

Job Level

JuniorMid-Level

About the role

  • Serve as the primary support contact for assigned healthcare providers.
  • Monitor and respond to provider inquiries through internal communication channels.
  • Prioritize and resolve provider concerns in a timely manner.
  • Maintain ongoing communication with clinical leadership regarding provider needs and issues.
  • Assist providers in sustaining efficient and compliant clinical workflows.
  • Manage incoming patient communications via phone, email, and chat.
  • Coordinate follow-up appointments, medication requests, and care-related actions.
  • Process and document patient inquiries using standardized templates and protocols.
  • Facilitate verification processes and ensure accurate data collection.
  • Update and maintain patient documentation within electronic medical record systems.
  • Coordinate pharmacy updates and prescription-related changes.
  • Document medication concerns directly in the patient's medical records.
  • Assist in the processing of electronic prescriptions and related tasks.
  • Act as a liaison among providers, patients, and pharmacies.
  • Ensure all prescription information is accurate and current.
  • Maintain accurate and up-to-date documentation within CRM and EMR systems.
  • Process intake verifications and manage appointment scheduling.
  • Support the creation and management of electronic prescriptions (eRx).
  • Collaborate with the billing/refund team to resolve patient account issues.
  • Complete daily priority tasks within established timelines and operational guidelines.

Requirements

  • 2+ years of experience in customer support, medical administration, or healthcare operations.
  • Proven experience handling inbound and outbound calls in English with patients or clients.
  • Experience working with patients and/or healthcare providers.
  • Strong communication skills and ability to handle complex or sensitive cases.
  • Solid understanding of healthcare workflows and medical terminology.
  • High attention to detail and accuracy in documentation.
  • Fluency both in English and Russian (spoken and written).
  • Ability to work primarily within US Eastern Time hours (11:00-20:00 ET), with some flexibility in shift start/end times based on operational needs.
  • Availability for a 5-day workweek (start day may vary based on operational needs).
  • A formal medical or healthcare degree is a plus but not mandatory if you have relevant hands-on experience.
Benefits
  • Health insurance is available after the probation period.
  • Sports & wellness compensation.
  • 19 paid vacation days annually.
  • 4 additional wellness days each year.
  • Paid sick leave for the first 5 working days.
  • Thoughtful gifts for key life events.
  • Personalized English lessons through Preply.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportmedical administrationhealthcare operationselectronic medical record systemselectronic prescriptionsdata collectiondocumentationappointment schedulingmedication managementhealthcare workflows
Soft skills
communication skillsattention to detailproblem-solvinginterpersonal skillstime managementorganizational skillsability to handle sensitive casescollaborationflexibilitycustomer service