Account Executive, Client Success Manager – Behavioral Health

Medusind

Account Executive responsible for overseeing revenue cycle management for healthcare clients. Managing client relationships and collaborating with teams to improve efficiency and compliance.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned clients, ensuring strong, long-term relationships.
Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance.
Anticipate client concerns and proactively address potential challenges.
Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection.
Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policies.
Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle.
Develop and deliver client-specific reports that provide insights on revenue trends, outstanding accounts, and operational performance.
Use data to drive process improvements and make recommendations for enhanced efficiency and profitability.
Investigate and resolve any escalated billing or collection issues promptly.
Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns.
Ensure timely follow-up and resolution of denied or rejected claims.
Stay up to date with industry trends, regulations, and technologies to maintain a competitive edge.
Recommend process improvements and implement best practices to optimize the RCM workflow.
Contribute to internal process documentation and training materials.

Requirements

What you’ll need

Bachelor’s degree in healthcare administration, Business, Finance, or related field - however level of experience in the industry also considered.
Relevant certifications (e.g., Certified Revenue Cycle Professional - CRCP) preferred.
3+ years of experience in Revenue Cycle Management or related healthcare finance roles.
Behavioral Health (BH) and/or Substance Use Disorder (SUD) RCM experience preferred.
Proven experience in client relationship management.
Deep understanding of healthcare billing, coding, compliance, and insurance processes.
Experience with UB‑04 facility billing, including institutional claims, revenue codes, and payer‑specific billing requirements preferred, but not required.
Ability to analyze complex data and provide actionable insights.
Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a collaborative team.
Exceptional customer service skills and ability to cultivate strong relationships with clients to ensure satisfaction and retention.
Proven capability to handle high‑pressure scenarios and professionally address client escalations and concerns.
Exceptional problem-solving abilities and attention to detail.
Ability to set and maintain priorities in a fast-paced client-focused environment, with multiple demands and interruptions.
Ability to work and communicate effectively with a diverse group of people including other department managers, staff, physicians, patients, and the client.
Advanced proficiency in RCM software and Microsoft Office Suite, including strong Excel skills (pivot tables, formulas, data analysis, and reporting).
Experience leveraging data analytics, technology, and process improvement initiatives to enhance efficiency and accuracy.
Should be able to adapt to changes in regulations, technologies, and industry trends and adjust the revenue cycle management strategy accordingly.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Medusind Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B ☁️ SaaS 💰 Debt financing on 2023-05 B2B
SaaS Medusind is a healthcare revenue cycle management (RCM) and business process outsourcing company that provides end-to-end and point solutions for medical and dental providers. It offers medical and dental billing, coding, credentialing, accounts receivable and denial management, supply chain and accounts payable services, plus proprietary SaaS products (MedClarity, Dental QuickVerify) and analytics to improve collections and operational efficiency. Medusind serves physician groups, hospitals, FQHCs, behavioral health facilities, dental practices and DSOs, emphasizing technology-driven, scalable services and automation to maximize provider revenue. Account Executive, Client Success Manager – Behavioral Health 🔥 42 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍💼 Account Executive 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the primary point of contact for assigned clients, ensuring strong, long-term relationships.
Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance.
Anticipate client concerns and proactively address potential challenges.
Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection.
Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policies.
Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle.
Develop and deliver client-specific reports that provide insights on revenue trends, outstanding accounts, and operational performance.
Use data to drive process improvements and make recommendations for enhanced efficiency and profitability.
Investigate and resolve any escalated billing or collection issues promptly.
Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns.
Ensure timely follow-up and resolution of denied or rejected claims.
Stay up to date with industry trends, regulations, and technologies to maintain a competitive edge.
Recommend process improvements and implement best practices to optimize the RCM workflow.
Contribute to internal process documentation and training materials. 🎯 Requirements
Bachelor’s degree in healthcare administration, Business, Finance, or related field - however level of experience in the industry also considered.
Relevant certifications (e.g., Certified Revenue Cycle Professional - CRCP) preferred.
3+ years of experience in Revenue Cycle Management or related healthcare finance roles.
Behavioral Health (BH) and/or Substance Use Disorder (SUD) RCM experience preferred.
Proven experience in client relationship management.
Deep understanding of healthcare billing, coding, compliance, and insurance processes.
Experience with UB‑04 facility billing, including institutional claims, revenue codes, and payer‑specific billing requirements preferred, but not required.
Ability to analyze complex data and provide actionable insights.
Strong communication, negotiation, and interpersonal skills. Ability to work independently and as part of a collaborative team.
Exceptional customer service skills and ability to cultivate strong relationships with clients to ensure satisfaction and retention.
Proven capability to handle high‑pressure scenarios and professionally address client escalations and concerns.
Exceptional problem-solving abilities and attention to detail.
Ability to set and maintain priorities in a fast-paced client-focused environment, with multiple demands and interruptions.
Ability to work and communicate effectively with a diverse group of people including other department managers, staff, physicians, patients, and the client.
Advanced proficiency in RCM software and Microsoft Office Suite, including strong Excel skills (pivot tables, formulas, data analysis, and reporting).
Experience leveraging data analytics, technology, and process improvement initiatives to enhance efficiency and accuracy.
Should be able to adapt to changes in regulations, technologies, and industry trends and adjust the revenue cycle management strategy accordingly. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Ophthalmology Account Executive 🔥 30 minutes ago ANI Pharmaceuticals, Inc. 201 - 500 💊 Pharmaceuticals 🧬 Biotechnology Website LinkedIn All Job Openings Ophthalmology Account Executive driving physician and patient identification, market development, and disease/brand awareness in Cleveland territory. Collaborating with stakeholders and managing territory sales targets. 🇺🇸 United States – Remote 💵 $160k - $200k / year 💰 $75M Post-IPO Equity on 2021-11 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍💼 Account Executive Sales Representative, Retail Consumer Sales 🔥 36 minutes ago MAPEI USA 1001 - 5000 🚀 Aerospace 🛒 Retail Website LinkedIn All Job Openings Sales Representative driving retail sales growth for MAPEI Corporation in construction chemicals. Blending hands-on product knowledge with customer support and in-store sales activity. 🇺🇸 United States – Remote 💵 $80k - $90k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍💼 Account Executive Inside Sales Representative 🔥 37 minutes ago Tidal Vision 201 - 500 🧬 Biotechnology 🌾 Agriculture 🔬 Science Website LinkedIn All Job Openings Detail-oriented Inside Sales Representative preparing and pricing bids for construction projects. Focusing on dewatering systems and water treatment solutions in a collaborative team environment. 🇺🇸 United States – Remote 💵 $90k - $110k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍💼 Account Executive Sales Representative 🔥 4 hours ago Legacy Planning 1 - 10 👥 B2C Website LinkedIn All Job Openings Sales Representative providing tailored insurance solutions while working remotely. Seeking motivated individuals for a client-focused insurance agency emphasizing mentorship and professional growth. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍💼 Account Executive Life Insurance Sales Representative 🔥 4 hours ago Legacy Planning 1 - 10 👥 B2C Website LinkedIn All Job Openings Life Insurance Sales Representative at GIA Legacy Planning providing personalized insurance solutions. Seeking motivated individuals with a passion for helping others and unlimited earning potential. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍💼 Account Executive View More Account Executive Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Revenue Cycle ManagementHealthcare billingCodingComplianceInsurance processesData analysisProcess improvementUB-04 facility billingRevenue codesPayer-specific billing requirements

Soft Skills

Client relationship managementCommunicationNegotiationInterpersonal skillsCustomer serviceProblem-solvingAttention to detailPrioritizationCollaborationAdaptability

Certifications

Certified Revenue Cycle Professional