Field Service Engineer III – Electrophysiology Technologies

Medtronic

Medtronic Field Service Engineer maintaining and supporting Affera cardiac mapping and ablation systems across New Jersey, Pennsylvania, Delaware, and New York. Traveling extensively to customer healthcare sites.

Posted 8/13/2026full-timeRemote • New Jersey, New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical field service, including installation, maintenance, and troubleshooting of Affera systems. Strong communication and customer interaction skills are essential for providing technical training and support to medical professionals.

Highest-signal resume keywords

Technical Field Service ExperienceTroubleshooting Medical EquipmentElectrical Engineering PrinciplesExcellent Communication SkillsCustomer Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical InstallationPreventive MaintenanceCorrective MaintenanceTechnical DocumentationData AnalysisBiomedical Engineering PrinciplesTechnical Training DeliveryClinical Procedure SupportProduct Upgrade InputService Process Improvement

Soft Skills

Time ManagementAttention to DetailSelf-MotivationFlexibilityCustomer Interaction

Certifications & Qualifications

High School DiplomaBachelor’s Degree in Engineering (Preferred)

Industry Keywords

EP TechnologiesAffera SystemsField ServiceClinical SupportTechnical AssistanceRegulatory RequirementsCustomer SatisfactionTechnical RecordsInternational TravelU.S. Work Authorization

About the role

Key responsibilities & impact

Perform installations, inspections, verification, corrective maintenance, and preventive maintenance for EP Technologies Affera systems
Maintain and submit technical records and documentation according to regulatory requirements
Provide field experience information to office colleagues and update the database
Contribute to service processes, service documentation, procedures, and continuous improvement
Provide input to Engineering and Manufacturing for Affera product upgrades
Participate in developing and delivering technical training to distributors, partners, agents, and qualified customer representatives
Participate in design improvement discussions to facilitate new product introductions
Investigate, analyze, and identify trends in technical data related to Affera products
Participate in special projects requested by the U.S. Field Service Manager or designee
Provide technical training to physicians, EP technicians, and department managers at customer sites
Serve as the primary technical representative for EP Technologies Affera customers and sales and clinical teams
Perform technical assessment, installation, support, servicing, maintenance, and de-installation at customer sites
Provide technical assistance to physicians or technologists during clinical procedures
Collaborate with Field Service, Technical Service, Marketing, Quality, Production, and Engineering teams

Requirements

What you’ll need

High School Diploma or equivalent required
4 years of technical, clinical field service, technical internship, or clinical customer support experience
Bachelor’s degree in an Engineering discipline preferred
Ability to apply electrical, mechanical, thermodynamic, and biomedical engineering principles to troubleshooting
Ability to troubleshoot and technically diagnose medical equipment
Excellent English writing and verbal communication skills
Excellent time management skills and attention to detail
Flexibility to travel frequently, including possible international locations
Ability to work independently, be self-motivated, and work without direct supervision
Extensive direct, face-to-face customer contact and interaction
Ability to work closely with customers, listen to issues, and develop plans to increase confidence and satisfaction with Affera products and services
For baccalaureate degrees earned outside the United States, a degree satisfying 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Must reside within the New Jersey, Pennsylvania, Delaware, and other assigned territory; preferably within a 60-minute drive of Trenton, NJ
Unrestricted U.S. work authorization required at hire and throughout employment for roles below Principal level

Benefits

Comp & perks

Competitive salary
Flexible Benefits Package
Health insurance
Dental insurance
Vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps global well-being program
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Temporary employees are eligible for paid sick time, as required under applicable state law