Field Service Technician – Windows and Doors
Florida Window and Door
Technical Field Engineer II, CRM
Medtronic
full-time
Posted on:
Location Type: Hybrid
Location: Miami • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $84,000 - $126,000 per year
Job Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Lead regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches.
- Partner with key leadership, field, and cross functional personnel to identify opportunities for and barriers to improving district and region performance.
- Provide feedback to product development, quality, education, and marketing teams regarding product performance to improve future offerings.
- Serve as the customer and field technical resource in CRM.
- Provide expertise and leadership in the areas of Physician and Fellows education, AHP education, clinical evidence interpretation, and Medtronic employee education.
- Based on strategic priorities provide implant or clinic coverage as requested by the needs of the region.
- Train and educate internal teams and external customers on CRM procedures, therapies/products, processes and solutions.
- Continued education and assessment of tenured field team.
- Leads coordination of new-hire training with accountability to hiring manager (DM or DSM).
Requirements
- Bachelor’s Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry -OR- Advanced Degree in engineering or nursing
- Degree in biomedical engineering or nursing
- Cath Lab, EP Lab, hospital/clinic, or cardiology experience
- Experience teaching and educating medical personnel, peers, and technical support personnel
- Thorough working knowledge of cardiac medical terminology and the medical device industry
- Excellent customer service skills
- Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
- Excellent interpersonal, written/verbal communication skills
- Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
- Strong work ethic in accomplishing objectives of the position
- Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
- Ability to meet vendor credentialing requirements
- IBHRE certification (required at Sr and Prin level)
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
electrophysiologycardiac rhythm managementmedical device industryclinical evidence interpretationteachingeducationimplantable medical devicescardiac medical terminologytrainingcustomer education
Soft skills
customer servicerelationship buildinginterpersonal communicationwritten communicationverbal communicationorganizational skillstime managementwork ethicleadershipteam coordination
Certifications
IBHRE certification