Senior Manager, Global Service Program Management Office

Medtronic

Senior Manager leading a team of Program Managers at Medtronic to enhance service operations and customer experiences. Overseeing strategic projects within the Global Service Program Management Office.

Posted 6/17/2026full-timeLafayette • Colorado • 🇺🇸 United StatesSenior💰 $144,800 - $217,200 per yearWebsite

About the role

Key responsibilities & impact

Lead, develop, and mentor a team of Program Managers supporting various Medtronic Operating Units.
Provide strategic direction, coaching, and performance management to ensure high-impact program delivery.
Drive alignment between Global Service & Repair and Operating Units to support service strategy, operational goals, and customer outcomes.
Oversee the planning, execution, and governance of service programs and initiatives across multiple stakeholders.
Serve as a key liaison between service operations, business units, and cross-functional partners including quality, regulatory, supply chain, and commercial teams.
Establish program management best practices, processes, and reporting mechanisms to ensure transparency and consistent execution.
Identify risks, dependencies, and opportunities across service programs and implement mitigation strategies.
Lead or sponsor complex service initiatives that improve service capabilities, operational efficiency, and product lifecycle support.
Ensure program objectives are aligned with broader Global Service organizational priorities and Medtronic strategic objectives.

Requirements

What you’ll need

Requires a Baccalaureate degree.
Minimum of 7 years of relevant experience with 5+ years of managerial experience, Or an advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience.
Nice to have: 8+ years of experience in program management, operations, service, or related functions.
Experience working across multiple business units or complex matrix organizations.
Demonstrated experience managing large, cross-functional programs or portfolios.
Knowledge of medical device service operations, repair, or post-market support environments.
Excellent stakeholder management and executive communication skills.
Strong analytical, organizational, and problem-solving abilities.
Experience driving process improvement and operational excellence initiatives.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Benefits

Comp & perks

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

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Hard Skills & Tools

program managementoperations managementservice operationsperformance managementprocess improvementanalytical skillsproblem-solvinggovernancerisk managementproject execution

Soft Skills

leadershipmentoringstakeholder managementexecutive communicationorganizational skillsstrategic directioncoachingalignmenttransparencycross-functional collaboration