Customer Success Program Manager – Neuromodulation

Medtronic

Customer Success Program Manager ensuring successful onboarding and utilization of Connected Health solutions across neuromodulation. Leading initiatives for customer engagement and workflow integration with a focus on commercial growth.

Posted 6/3/2026full-timeRemote • Arizona, California, Colorado, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $107,200 - $160,800 per yearWebsite

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Lead onboarding and activation workflows for Connected Health platforms
Drive initiatives that reduce activation timelines, improve customer time-to-value, and support sustained post-activation engagement.
Capture and communicate site-specific learnings, onboarding challenges, and adoption insights back to the Core Team to continuously improve customer access and activation success.
Drive platform adoption and utilization through proactive customer engagement, workflow integration, educational support, and targeted follow-up initiatives.
Monitor utilization trends and engagement metrics to identify growth opportunities, support active accounts, and help recover at-risk or low-utilization customers.
Support customer and field training initiatives to improve product knowledge, workflow adoption, and long-term customer engagement.
Serve as the primary Connected Health operational partner for Sales and FTC teams to support customer deployment, onboarding, and ongoing engagement.
Build scalable playbooks, workflows, and enablement materials that support consistent field execution and reduce operational burden tied to onboarding and troubleshooting activities.
Analyze platform usage trends and customer engagement data to identify insights, risks, and opportunities for commercial growth.

Requirements

What you’ll need

Bachelor's Degree
Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience
Experience navigating hospital IT, cybersecurity, contracting, or customer onboarding workflows.
Strong cross-functional collaboration and project management skills.
Experience working closely with commercial field teams and customer-facing stakeholders.
Strong communication, organizational, and operational problem-solving abilities.
Analytical mindset with the ability to interpret utilization data and translate insights into action.
2+ years of experience in neuromodulation, including SCS or DBS commercial, clinical, or customer-facing roles.
Experience supporting connected medical devices, cloud-based healthcare platforms, or digital health technologies.
Familiarity with healthcare cybersecurity processes, HIPAA, SOC 2, or hospital IT review workflows.
Experience leveraging CRM systems, adoption dashboards, or customer engagement analytics.
Experience supporting commercialization or launch execution for digital health products.

Benefits

Comp & perks

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer onboarding workflowsactivation workflowsdata analysisutilization metricsproject managementcommercializationcloud-based healthcare platformsdigital health technologiesCRM systemscustomer engagement analytics

Soft Skills

cross-functional collaborationcommunicationorganizational skillsoperational problem-solvinganalytical mindsetcustomer engagementeducational supportworkflow integrationproactive customer engagementtraining initiatives

Certifications

Bachelor's Degree