Field Services Engineer III – Nevada

Medtronic

Field Services Engineer providing maintenance and repair for robotic surgical systems in hospitals. Responsible for troubleshooting and installing equipment in clinical settings.

Posted 5/28/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
Installs, operates, maintains, repairs, and modifies equipment on designated equipment.
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
Analyzes and evaluates products and related performance.
Troubleshoots and diagnoses malfunctions to eliminate problems in minimal time.
Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
Provide testing and validation support to the manufacturer’s organization, as applicable.
Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.

Requirements

What you’ll need

High School Diploma or equivalent required
4 years technician, clinical field service or clinical customer support experience.
Bachelor’s degree in Bioengineering, engineering or technology field (Nice to Have).
Previous experience as Technician/Field Services within medical device industry (Nice to Have).
Experience with orthopedic anatomy, surgical protocol and medical terminology (Nice to Have).
Ability to troubleshoot with technical skills, creativity and high discipline (Nice to Have).
Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.) (Nice to Have).
Ability to read and understand schematics and engineering drawings (Nice to Have).
Familiar with the FDA 21 CFR, CGMP for Medical devices (Nice to Have).
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner (Nice to Have).
Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements (Nice to Have).

Benefits

Comp & perks

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

repairinstallationmaintenancetroubleshootingdiagnosisproduct integrationconfiguration updatestestingvalidationroot cause analysis

Soft Skills

analytical skillscommunication skillsproblem solvingcreativitydisciplinecustomer serviceteam collaborationtrainingleadershipresponsiveness

Certifications

High School DiplomaBachelor’s degree in BioengineeringBachelor’s degree in engineeringBachelor’s degree in technology