Principal Customer Engagement Specialist

Medtronic

Customer Engagement Specialist advancing Medtronic’s healthcare technology solutions. Driving customer satisfaction and product adoption in the Midwest region with extensive account management responsibilities.

Posted 5/28/2026full-timeRemote • Illinois, Ohio • 🇺🇸 United StatesLead💰 $112,000 - $168,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Monitor account health post Go-live and create and execute action plans to increase adoption, maximize platform utilization and prevent churn.
Collaborate in the implementation of a scalable customer engagement strategy.
Interactive and engaging relationship management of the live customer base, driving customer satisfaction and product adoption, retention, renewal and expansion.
Analyze, present and discuss data insights with clinicians and administrators, with an ability to understand their operational and clinical goals.
Influence and collaborate with the wide Medtronic sales team to increase confidence with Touch Surgery Ecosystem technology and drive commercial results
Lead customer business reviews - engage with clinical and administrative stakeholders and ensure polished communication and collaboration with Surgeons, Nurses, Administrators, OR Managers, Residents and Hospital IT.
Develop and maintain a deep understanding of the Touch Surgery Ecosystem and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into product development.
Identify and discuss with hospital stakeholders (clinical and managerial) new use cases for our products in line with customer needs, and new product feature developments.
Develop and maintain a deep understanding of the Touch Surgery Ecosystem and how to integrate it with clinical workflows
Reinforce product training and introduce new features/upgrades to the clinical teams.
Product operation and troubleshooting, supported by our expert technical teams.
Augment implementation capacity and assist in the Go-Live of our technologies for selected projects, in support of the Implementation team.

Requirements

What you’ll need

Bachelors Degree with 7+ years of relevant experience OR An advanced degree with 5+ years of relevant experience
Previous minimum experience of 4 years in customer success, account management, commercial roles or equivalent relevant experience.
Business acumen and commercial mindset - track record of driving adoption of digital solutions in the healthcare industry.
Ability to communicate and influence effectively across multiple internal teams and customer departments.
Ability to analyze customer data, extract actionable insights, and leverage data to optimize customer engagement strategies.
Strong project management skills and experience with customer success software platforms are prioritized.
Solid experience in the Operating Room from either a clinical, technology, consultancy or medical device perspective.
Technical proficiency is required to understand our products and industry
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Benefits

Comp & perks

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementdata analysisproject managementdigital solutionsproduct trainingtroubleshootingimplementationcustomer engagement strategiesclinical workflows

Soft Skills

communicationinfluencerelationship managementcollaborationcustomer satisfactionbusiness acumencommercial mindsetanalytical thinkingengagementpolished communication

Certifications

Bachelor's DegreeAdvanced Degree