Service and Repair Engineering Quality Director

Medtronic

Service & Repair Engineering Quality Director leading quality and operational excellence at Medtronic. Overseeing quality engineering and compliance across multi-site, cross-functional teams.

Posted 5/21/2026full-timeMinneapolis • Minnesota, Texas • 🇺🇸 United StatesLead💰 $198,400 - $297,600 per yearWebsite

About the role

Key responsibilities & impact

Guide, deploy, and execute the Medtronic Performance System (MPS), our “one best way” methodology and tools that support our holistic operational excellence program.
Lead, form, mentor, develop and coach an engineering team on meeting / exceeding performance expectations.
Ensure that serviced and repaired medical devices meet regulatory, safety, and quality standards.
Oversee the quality engineering of post-market support, root cause analysis, corrective actions, audits, and supplier quality for S&R.
Develop and maintain Quality Management Systems (QMS) for S&R operations compliant to ISO standards and FDA regulations.
Manage a global team responsible for S&R Quality support.
Collaborate with commercial and operational teams to align service strategies with business goals and customer satisfaction key performance indicators.

Requirements

What you’ll need

Availability to travel up to 30%
Bachelor’s degree in Engineering and minimum 10 years of combined relevant experience in Operations and Quality within an ISO13485 / FDA 21 CFR Part 820 manufacturing environment and 7 + years of managerial experience.
OR Advanced degree and minimum 8 years of combined relevant experience in Operations and Quality within an ISO13485 / FDA 21 CFR Part 820 manufacturing environment and 7 + years of managerial experience.
Prior experience in the medical device industry or another highly regulated industry preferred.
Experience with CAPA management, Good Manufacturing Practices (GMP), Good Documentation Practices (GDP), and Quality Management System (QMS) leadership.
Service and Repair or post‑market operations experience within a regulated manufacturing environment.
Lean / Continuous Improvement experience, including Green Belt or Black Belt certification preferred.
Demonstrated ability to lead or support Lean transformation initiatives, including 5S.
Experience applying continuous improvement methodologies in a manufacturing or operations environment.
Bachelor’s degree in Engineering (Industrial, Biomedical, Mechanical, or Electrical preferred).
Proven experience leading cross‑functional, multi‑site, or multi‑regional initiatives.
Track record of driving organizational change resulting in measurable improvements in Safety, Quality, Delivery, and Cost (SQDC) performance.

Benefits

Comp & perks

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Quality Management Systems (QMS)CAPA managementGood Manufacturing Practices (GMP)Good Documentation Practices (GDP)Lean / Continuous Improvement5SISO13485FDA 21 CFR Part 820root cause analysiscorrective actions

Soft Skills

leadershipmentoringcoachingcollaborationorganizational change managementperformance managementteam developmentcommunicationcross-functional leadershipstrategic alignment

Certifications

Green BeltBlack Belt