Clinical Service Manager

Medtronic

Clinical Service Manager overseeing regional clinical strategies and supporting electrophysiology initiatives. Collaborating with stakeholders to optimize clinical support and personnel performance across multiple locations.

Posted 5/20/2026full-timeRemote • Massachusetts, New Hampshire • 🇺🇸 United StatesMid-LevelSenior💰 $130,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates ablation solutions activities and program.
Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals.
Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings.
Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance.
Partners with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers.
Work with regional leadership to align resources based on business priorities and appropriate clinical support demands.
Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement.
Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives.
Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
Leads regional Clinical Specialists to execute on key goals and objectives.
Assist employees with goal setting, performance reviews, and individual development planning (IDP’s).
Responsible Clinical Specialist recruiting and hiring.
Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.

Requirements

What you’ll need

Bachelor’s Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience.
Experience within Electrophysiology (sales, clinical, etc.)
Management experience (sales, clinical, training, etc.)
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Benefits

Comp & perks

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical strategiesablation solutionsperformance managementclinical supportcustomer engagementgoal settingperformance reviewsrecruitinghiringindividual development planning

Soft Skills

collaborationleadershipcoachingmotivationcommunicationresource optimizationstrategic thinkingfeedbackteam managementdiversity management