Senior Service Center Repair Manager

Medtronic

Senior Manager, Service Center leading operational excellence across US locations at Medtronic. Driving improvements in service quality and team leadership within repair operations.

Posted 5/20/2026full-timeFort Worth • Colorado, Texas • 🇺🇸 United StatesSenior💰 $133,600 - $200,400 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Provides leadership across multiple Service Centers locations throughout the US
Sets expectations for how service centers:
Execute repair, calibration, preventative maintenance, and engineering change upgrades
Plan capacity, manage demand variability, and respond to critical or time‑sensitive situations
Implement service infrastructure for new product introductions and ensure service readiness at launch
Find, develop and measure cost savings initiatives to drive continuous improvement and service center leverage
Implementation and accountability for Medtronic Performance Systems initiatives and deliverables (Lean Sigma / Tier Management)
Lead through leaders. Manages a group of managers and supervisors overseeing teams that:
Manage workflow prioritization, capacity planning, and scheduling, including response to critical or time‑sensitive situations
Define and implement service center changes to account for volume changes, headcount changes and overall service center growth
Establish clear operating rhythms and performance expectations across service centers
Drives continuous improvement in quality, cycle time, cost, and service performance
Owns the reduction of chronic issues and recurring escalations by strengthening processes, controls, and decision‑making at the management level
Harmonize service center procedures and processes to align with global strategy and identified efficiencies
Participate in defining future roadmap for service centers across Americas Service and Repair region.

Requirements

What you’ll need

Bachelor's degree and minimum of 7 years of relevant experience AND 5+ years of managerial experience, OR advanced degree with a minimum of 5 years of relevant experience AND 5+ years of managerial experience.
Manager–level operations leadership experience
Background leading multi‑site service, repair, or depot operations within complex operational environments.
Demonstrated success leading other managers and setting up a strong culture
Strong operational mindset with experience in capacity planning, workflow optimization, and continuous improvement.
Demonstrated ability to standardize and harmonize operational processes across multiple facilities or regions to improve efficiency and consistency.
Capability to oversee capacity planning, demand variability, workflow prioritization, and service turnaround performance in repair or service center operations.
Leadership involvement in operational readiness and infrastructure planning for new product introductions.
Working knowledge of operating within regulated environments requiring adherence to quality systems, SOPs, audit readiness, and regulatory compliance.
Metric and KPI focused on driving day to day operations, while monitoring early warning signs to prevent larger issues.
Track record establishing governance structures, escalation frameworks, and management operating rhythms for complex service operations.
Proven application of operational excellence frameworks such as Lean, Six Sigma, or enterprise performance systems (e.g., Medtronic Performance System, Tier Management).
Solutions‑oriented and problem solver with a focus on root cause and prevention
Strong business system skills, including but not limited to: SAP, PowerBI, Tableau, PowerPoint and Excel.

Benefits

Comp & perks

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

capacity planningworkflow optimizationcontinuous improvementoperational excellenceLeanSix Sigmaperformance metricsKPI monitoringservice turnaround performanceprocess standardization

Soft Skills

leadershipproblem solvingoperational mindsetculture buildingcommunicationdecision-makingcollaborationstrategic planningcritical thinkingadaptability