Field Services Engineer, Senior

Medtronic

Field Service Engineer responsible for installations and support of cardiac ablation solutions. Requires travel and technical expertise in clinical and engineering fields.

Posted 5/14/2026full-timeRemote • Connecticut, Massachusetts, New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems.
Maintain and submit technical records and documentation as per regulatory requirements.
Provide information from experiences in the field to colleagues in the office as well as updates to the database.
Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization.
Provide input to Engineering and Manufacturing for upgrades to Affera products.
Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
Investigate, analyze, and recognize trends in technical data as it relates to Affera products.
Participate in special projects as requested by the US Field Service Manager or designee.
Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.

Requirements

What you’ll need

High School Diploma or equivalent required
4 years of technical, clinical field service, technical internship or clinical customer support experience
Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation
Ability to troubleshoot problems and technically diagnose medical equipment
Excellent English writing and verbal communication skills
Excellent time management skills and detail oriented
Flexibility to travel frequently including possible international locations
Ability to work independently, self-motivated and without direct supervision
Extensive direct, face to face customer contact and interaction
Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Benefits

Comp & perks

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingtechnical diagnosispreventive maintenancecorrective maintenanceengineering principleselectrical engineeringmechanical engineeringthermodynamicsbiomedical engineeringtechnical training

Soft Skills

communication skillstime managementdetail orientedself-motivatedindependent workcustomer interactionflexibilityproblem-solvingteam collaborationcontinuous improvement

Certifications

High School DiplomaBaccalaureate degree