Senior BP Program Manager

Medtronic

mService Business Process Senior Program Manager at Medtronic driving system adoption and business process harmonization across the Global Service & Repair organization.

Posted 5/13/2026full-timeRemote • Colorado, Minnesota • 🇺🇸 United StatesSenior💰 $149,600 - $224,400 per yearWebsite

About the role

Key responsibilities & impact

Own end-to-end accountability for mService business adoption and system evolution, including delivery of business needs across scope, schedule, budget, and risks/issues, ensuring alignment across business strategy, system delivery, and operational execution.
Serve as the central coordination point (“control tower”) and primary business point of contact across business, IT, and Technical Enablement, driving alignment, transparency, and execution across all workstreams.
Lead cross-functional programs to design, deploy, and continuously improve mService business processes and capabilities for Global Service & Repair.
Establish and own end-to-end governance, including backlog prioritization, decision frameworks, risk management, progress tracking, and executive reporting.
Define, track, and drive adoption and benefits realization metrics, ensuring successful integration of mService capabilities into business operations.
Gather, document, and prioritize business requirements; define feature scope based on business impact and readiness, translating needs into clear, actionable inputs for Technical Enablement and IT teams.
Support financial modeling, ROI, and cost/benefit analyses to guide prioritization and decision-making, aligning business value with delivery efforts.
Develop and maintain a comprehensive business systems roadmap, working closely with Technical Enablement and IT to ensure alignment between business priorities and system capabilities.
Establish and maintain clear decision frameworks and ownership models, ensuring efficient escalation and timely decision-making.
Partner with IT, Technical Enablement, and regional stakeholders to advocate for solutions that meet local needs while remaining globally leverageable, preventing siloed decisions.
Act as the primary conduit between regions (Americas, EMEA, APAC) to drive alignment, promote reuse, and ensure consistency across implementations.
Drive global process harmonization and coordinate operating unit onboarding to enable seamless transitions and maximize value and benefits realization.
Identify and proactively close gaps across business, IT, and Technical Enablement ownership boundaries, ensuring no critical dependencies or decisions are missed.
Drive data governance and integrity strategy, including oversight of master data cleanup, establishment of standards, quality checkpoints, and issue resolution to improve productivity, quality, and customer satisfaction as systems evolve.
Lead business readiness for mobile platform deployment, including alignment on device strategy, security, logistics, and field usability.
Lead stakeholder communication, change management, and training strategies to support adoption and minimize disruption.
Track program progress, manage risks and issues, and provide clear, consistent visibility to leadership through dashboards and reporting.
All activities must be performed in compliance with the Quality System.

Requirements

What you’ll need

Requires a Bachelor's degree and minimum of 7 years of relevant experience, OR an advanced degree with a minimum of 5 years relevant experience.
Background leading large-scale enterprise system implementations or digital transformations within service, operations, or field service environments.
Familiarity with service management, field service, or repair lifecycle platforms used to support asset management, service execution, and operational workflows.
Demonstrated success driving global process harmonization and system adoption across multiple regions or business units.
Proven ability to translate operational business needs into structured system requirements, feature definitions, and prioritized development backlogs in partnership with IT or technical delivery teams.
Track record of leading business readiness activities for enterprise technology deployments, including user acceptance testing (UAT), change management planning, training development, and post‑deployment stabilization.
Expertise establishing governance frameworks for complex programs, including backlog prioritization, decision-making structures, risk management processes, and executive reporting.
Capability to support financial modeling and cost/benefit or ROI analysis to inform prioritization of operational or technology investments.
Working knowledge of service and repair operations, asset lifecycle management, or post‑market support functions within healthcare, medical device, or other regulated industries.
Experience managing cross-functional programs with geographically distributed teams across regions such as the Americas, EMEA, and APAC.
Exposure to data governance initiatives, including master data management, data quality improvement efforts, and operational reporting within enterprise business systems.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Benefits

Comp & perks

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business process designsystem implementationfinancial modelingcost/benefit analysisdata governancerisk managementuser acceptance testingchange managementbacklog prioritizationprogram management

Soft Skills

stakeholder communicationcross-functional leadershipstrategic alignmentproblem-solvingdecision-makingorganizational skillstransparencyadaptabilitycollaborationtraining development