Field Service Engineer, 4+ Years

Medtronic

Field Service Engineer offering technical support and service of Medtronic Hugo systems at customer sites. Responsible for installation, maintenance, troubleshooting, and training healthcare professionals.

Posted 5/9/2026full-timeRemote • Minnesota, Nevada, Oklahoma, Pennsylvania, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Installs, operates, maintains, repairs and modifies equipment
Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
Analyzes and evaluates products and related performance
Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time
Installs, upgrades and removes products ensuring coordinative engineering field change
Maintains effective customer communications and relations
May provide onsite training of customer support personnel

Requirements

What you’ll need

Requires minimum of 4 years of relevant experience
Requires high school diploma or equivalent (United States)
Vocational or technical education or certification (all other countries)
Relevant experience in clinical field service or clinical customer support experience
Bachelor’s degree in Bioengineering, engineering or technology field (Nice to Have)
Experience with robotics or motion control (Nice to Have)
Previous experience as Technician/Field Services within medical device industry (Nice to Have)
Experience with anatomy, surgical protocol and medical terminology (Nice to Have)
Ability to troubleshoot with technical skills, creativity and high discipline (Nice to Have)
Familiarity with most used test equipment (Nice to Have)
Ability to read and understand schematics and engineering drawings (Nice to Have)
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner (Nice to Have)
Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements (Nice to Have)
Performed troubleshooting and repairs on medical devices (Nice to Have)
Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation (Nice to Have)
Excellent English writing and verbal communication skills (Nice to Have)

Benefits

Comp & perks

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingdiagnosismaintenancerepairinstallationroboticsmotion controlanatomysurgical protocolmedical terminology

Soft Skills

analytical skillscommunication skillsproblem solvingcreativitydisciplinecustomer relationstrainingresponsivenessaction orientedability to simplify complex issues

Certifications

vocational educationtechnical educationhigh school diplomaBachelor's degree in BioengineeringBachelor's degree in engineeringBachelor's degree in technology