Field Service Engineer, 2+ years

Medtronic

Field Service Engineer providing technical support and service for Medtronic Hugo systems at healthcare sites. Responsible for installations, repairs, troubleshooting, and training healthcare professionals.

Posted 5/6/2026full-timeRemote • Minnesota, Nevada, North Carolina, Ohio, Pennsylvania, Texas, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $51,200 - $76,800 per yearWebsite

About the role

Key responsibilities & impact

Responsible for the technical support and service of Medtronic Hugo systems at customer sites
Involves installing, repairing, maintaining, and troubleshooting these devices
Providing training to healthcare professionals
Gathering feedback on product performance and communicating with various internal and external teams
Analyzes and evaluates products and related performance
Troubleshoots and diagnoses malfunctions to eliminate problems in minimum time
Maintains effective customer communications and relations
May provide onsite training of customer support personnel

Requirements

What you’ll need

Requires minimum of 2 years of clinical field service, technical internship or clinical customer support experience
Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries)
Experience with robotics or motion control
Previous experience as Technician/Field Services within medical device industry
Ability to troubleshoot with technical skills, creativity and high discipline
Familiarity with most used test equipment
Ability to read and understand schematics and engineering drawings
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
Performed troubleshooting and repairs on medical devices
Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.

Benefits

Comp & perks

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingrepairingmaintaininginstallinganalyzingevaluatingreading schematicsengineering principlesroboticsmotion control

Soft Skills

communicationanalytical skillsproblem solvingcreativitydisciplinecustomer relationstrainingfeedback gatheringaction orientedresponsive

Certifications

high school diplomavocational educationtechnical educationclinical customer support certification