Medtronic

Customer Success Specialist

Medtronic

full-time

Posted on:

Location Type: Remote

Location: Portugal

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Salary

💰 €23,200 - €81,240 per year

About the role

  • Monitor back-order and planning reports on a regular basis to proactively identify supply risks and opportunities
  • Analyse supply chain data and develop clear, actionable solutions to improve product availability and customer satisfaction
  • Collaborate closely with supply chain, sales, marketing and other internal and external stakeholders to ensure accurate forecasting and optimal stock levels
  • Actively participate in meetings with planners and country teams to stay aligned on potential supply issues and product allocation decisions
  • Provide timely and transparent information to the sales force, enabling effective customer communication and expectation management
  • Contribute to the success of New Product Introductions by partnering with the European Marketing team to ensure timely product availability across all European warehouses at market launch
  • Support the Customer Success Manager in mid- and long-term projects designed to enhance customer experience and services, with a strong focus on Customer Care and Service & Repair processes
  • Leverage innovation and AI-enabled tools to continuously improve reporting, data analysis, communication effectiveness, and the overall customer experience

Requirements

  • Bachelor’s degree in management, Industrial management, Business, Life Sciences, or a related field
  • At least 1 or 2 years of experience in a similar role, preferably within the medical device industry
  • Basic knowledge of SAP and working knowledge of Microsoft Excel, including pivot tables
  • Proficiency in English (reading, conversation, and writing); additional European languages are a plus
  • Strong analytical, organizational, and project management skills with a focus on execution excellence
  • Excellent communication skills with a proven ability to collaborate and influence effectively in a cross-functional, matrixed environment
  • Ability to work independently in a remote environment, demonstrating strong ownership, accountability, and self-organization.
Benefits
  • Salary competitive
  • Flexible Benefits Package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysissupply chain managementforecastingproject managementcustomer experience enhancementproduct availabilityreportingAI-enabled toolsMicrosoft ExcelSAP
Soft Skills
analytical skillsorganizational skillscommunication skillscollaborationinfluenceownershipaccountabilityself-organizationexecution excellencecross-functional teamwork