Consumer Analyst, Spanish Speaker
KeyBank
Therapy Development Specialist, Pelvic Health
Medtronic
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois, North Carolina
Visit company websiteSalary
💰 $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the customer implementation process and procedural success metrics to drive adoption of new Pelvic Health therapies within targeted accounts
- Set a strong foundation for customer and procedural independence and program growth
- Guide medical professionals to safely and effectively use new therapies including, but not limited to, implant and technologies that enable procedure success
- Provide education and technical support to HCPs to enhance their understanding , usage , and long-term adoption of new therapies
- Identify implementation and broader adoption challenges and determine the most appropriate avenue for resolution
- Conduct reviews with HCP teams to provide metrics on implementation status , discuss successes and address any challenges
- Gather and analyze feedback from physicians and clinician teams to identify areas for improvement, optimization, and long-term adoption
- Collaborate with cross-functional teams, including marketing, sales, and product development, to ensure a successful product launch
- Partner with District Manager, Marketing , Medical Education and Field Market Development to identify current and future needs related to procedure market development at targeted accounts
- Develop and execute therapy development plans for each target account to support sustained adoption
- Build and maintain strong relationships with HCP and staff at supported sites
- Act as a liaison between the company and healthcare provider teams to address any concerns or questions related to new products
- Provide on-site technical support during initial procedures to ensure the proper use
- Assist physicians and clinical staff with technical guidance and troubleshooting during procedures
- Ensure compliance with all safety protocols and guidelines during product usage in the OR /ASC/Office
- Stay up to date on latest clinical publications
- Attend at least 1 physician training – potentially supports cadaver portion of that training
- Share new support materials ( e.g. case publications, case libraries, etc.) with HCPs
- Share insights and best practices with internal teams
- Participate in ongoing training and professional development opportunities to enhance skills and knowledge
- Contribute to the continuous improvement of training programs and technical support processes
Requirements
- Bachelor’s degree in a related field (e.g., Biomedical Engineering, Nursing, or a related healthcare discipline)
- 5+ years of experience in a clinical or medical device environment, with a focus on physician training and OR technical product support
- Willingness to travel extensively to provide on-site technical support
- Experience with product launch and market introduction of medical devices (preferred)
- Advanced degree or certification in a relevant field (preferred)
- Proven track record of successful physician training and /or case coverage (preferred)
- Strong understanding of surgical procedures and medical device technology (preferred)
- Confidence to provide physician constructive feedback to improve performance (preferred)
- Excellent communication and presentation skills (preferred)
- Ability to work independently and collaborate with cross-functional partners (preferred)
- Ability to manage change in a way that reduces the concern experienced by others (preferred)
