Serve as the key Commercial Process & enablement analyst within the Pelvic Health Operating Unit
Serve as the SME (Subject Matter Expert) of our commercial business applications within Salesforce.com for Pelvic Health
Translate commercial processes into scalable, optimized workflows, by gathering requirements, process mapping, solution ideation, project management, cross-functional collaboration and process documentation
Lead end-to-end process mapping, documentation, and continuous improvement initiatives across our commercial operations
Facilitate workshops with commercial stakeholders to understand current workflows and convert them into optimized future-state processes
Develop and maintain SOPs, process documentation, and playbooks to establish sustainable, repeatable, and scalable operational structures
Manage the Sales Operations project portfolio, ensuring visibility, prioritization, and successful on-time delivery of key initiatives
Collaborate with Training team to design and deliver Sales Process training content and tool utilization strategies
Support evolution of sales methodologies, field productivity tools, and performance insights to create a more effective and efficient commercial engine

Requirements

Bachelor’s degree
Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience
Degree in Operations, Analytics, Information Systems, or related field (Nice to Have)
5+ years of experience in Sales Operations, Commercial Operations, Business Operations, or CRM support/BA roles (Nice to Have)
Hands-on experience with CRM (Salesforce.com), ideally including one or more of the following: Health Cloud, Field Service Cloud, Sales Cloud, Service Cloud
Demonstrated experience with process mapping, process documentation, and process improvement methodologies (Lean, Kaizen, Value Stream Mapping, etc.)
Strong analytical skills with the ability to translate business problems into system and workflow solutions
Experience in MedTech, healthcare, life sciences, or a complex commercial organization (Nice to Have)
Experience with commercial readiness, sales enablement platforms, or territory/support operations (Nice to Have)
Experience working closely with IT, developers, and field teams on CRM-based transformations (Nice to Have)
Certifications in Lean Six Sigma and/or PMP a plus (Nice to Have)

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process mappingprocess documentationprocess improvementSales OperationsCommercial OperationsBusiness OperationsCRM supportanalytical skillsworkflow solutionsproject management

Soft Skills

cross-functional collaborationcommunicationfacilitationtrainingproblem-solvingleadershiporganizational skillsstakeholder engagementrequirements gatheringsolution ideation

Certifications

Lean Six SigmaPMP