Medtronic

Customer Quality Engineering Manager

Medtronic

full-time

Posted on:

Location Type: Office

Location: Galway • Ireland

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Salary

💰 €83,760 - €125,640 per year

About the role

  • Provide leadership report-out of customer quality health with the top 10 strategic partners.
  • Provide oversight and approvals of Strategic Alliance Partner complaints and requests for Corrective Actions (SCARs).
  • Cross functional team member for product integrations with Strategic Alliance Partners.
  • Negotiation of Strategic Alliance Partner quality agreements and business contracts.
  • Track customer driven KPIs and ensure targets are being met.
  • Provide oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance.
  • Provide expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and internal regulations to assure compliance.
  • Works directly with operating entities to provide process analyses oversight on a continuing basis.
  • Leads customer audit and inspection preparation, resolution of audit and inspection findings.
  • Prepares reports and/or necessary documentation and provides to applicable stakeholders.

Requirements

  • Bachelor’s degree required
  • Minimum of 5 years of relevant experience, OR Master’s degree with a minimum of 3 years of relevant experience
  • Project Management experience or training (Nice to Have)
  • Experience working with customers (Nice to Have)
  • Knowledge with Six Sigma or DRM (Nice to Have)
  • Strong analytical and problem-solving skills
  • Excellent communication skills
  • Previous management experience in a quality role (Nice to Have)
Benefits
  • Competitive Salary
  • Flexible Benefits Package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementSix SigmaDRMquality programscomplianceprocess analysisKPI trackingaudit preparationcorrective actionsquality agreements
Soft Skills
leadershipanalytical skillsproblem-solving skillscommunication skillsnegotiation skillsteam collaborationstakeholder managementoversightcustomer focusreporting