Medtronic

Principal Business Process Improvement Analyst

Medtronic

full-time

Posted on:

Location Type: Hybrid

Location: Lafayette • Colorado, Minnesota • 🇺🇸 United States

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Salary

💰 $107,200 - $160,800 per year

Job Level

Lead

Tech Stack

ServiceNow

About the role

  • Support and execute Product Owner / Business Analyst responsibilities by coordinating Analytics, Insights, and Reporting implementations, managing User Acceptance Testing with key users, and ensuring alignment with product vision and Agile roadmap commitments.
  • Perform large-scale data and systems analysis to identify optimization opportunities, informed decision-making insights, and cross-system dependencies that shape scalable, high-quality solutions.
  • Manage end-to-end project deliverables — from demand capture, requirements gathering, stakeholder interviews, workshops, and process reviews, through analysis, design, testing, and final production delivery — while maintaining end-to-end traceability of changes.
  • Act as the primary liaison between business and IT for Service & Repair, contributing to operational delivery, strategic architectural discussions, and ServiceNow platform initiatives such as enhancements, integrations, and workflow automation.
  • Collaborate with IT and technical partners to identify and drive process and system improvements, surveying and evaluating existing processes, products, and services to recommend enhancements aligned with strategic goals.
  • Provide clear, concise documentation of business requirements, processes, and solution designs, while supporting change-management activities including training coordination, communication planning, and readiness assessments.
  • Lead project management tasks by ensuring timelines, risks, and stakeholder communication are effectively managed to enable timely, high-quality delivery in a cross-functional Agile environment.

Requirements

  • Requires a Bachelor’s degree and minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience.
  • Bachelor’s or Master’s degree in Business, Information Systems, Computer Science, or related field.
  • Nice to Have: Hands-on experience with ServiceNow.
  • Skilled in interpreting and translating business and technical requirements.
  • Excellent verbal and written communication skills.
  • Flexible and adaptable team player.
  • Experience working with SAP.
Benefits
  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysissystems analysisrequirements gatheringUser Acceptance Testingproject managementAgile methodologyprocess improvementsolution designworkflow automationSAP
Soft skills
communication skillsteam playerflexibilityadaptabilitystakeholder managementdocumentationchange managementcollaborationleadershipproblem-solving