Clinical Consultant IV, Enabling Technologies
Medtronic
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $92,000 - $138,000 per year
Job Level
SeniorLead
Tech Stack
LinuxUnix
About the role
- Coordinate, support, and collaborate with other Enabling Technologies team members for on-site installations with our customers
- Represents Medtronic during technology-enabled procedures to provide technical assistance.
- Maintain system hardware and software to maximize system performance.
- Installs software and hardware upgrades.
- Performs system preventative maintenance.
- Provides telephone clinical support to customers.
- Uses UNIX/LINUX commands to modify operating files.
- Fulfills Software and Service Contract obligations.
- Acts as the primary Medtronic customer liaison for repair and technical support issues.
- Provides timely information to the district team regarding customer concerns, issues and market opportunities.
- Provide service to customers per their individual needs.
- Maintains familiarity with status of calls and issues at customer sites.
- Reports necessary complaints and partners with CSM to ensure full resolution
- Files weekly site visit and customer contact reports for service improvement purposes
- Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures.
- Updates customers on tips, shortcuts and suggestions, as appropriate.
- Participates in in-house sponsored customer training at designated sites for both internal and external partners
- Supports more complex, new image-guided products and applications to physicians and hospital staff.
Requirements
- A High School Diploma or GED with a minimum of 11 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
- An Associate Degree with a minimum 9 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
- A Bachelor’s Degree with a minimum of 7 years of clinical, medical sales or medical imaging/navigation/robotics experience.
- RT and/or MRI certification
- Prior experience with Image Guided Systems
- Prior experience with MRI
- Operating room experience
- Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UNIXLINUXsystem maintenancesoftware installationhardware installationpreventative maintenancetechnical supportclinical supportimage-guided systemsmedical imaging
Soft skills
collaborationcommunicationcustomer serviceproblem-solvingtrainingliaisonreportingservice improvementcustomer relationship managementadaptability
Certifications
High School DiplomaGEDAssociate DegreeBachelor’s DegreeRT certificationMRI certification