Medtronic

Field Service Engineer III

Medtronic

full-time

Posted on:

Location Type: Remote

Location: Remote • Kentucky, Tennessee • 🇺🇸 United States

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Salary

💰 $60,000 - $90,000 per year

Job Level

Mid-LevelSenior

About the role

  • Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems
  • Maintain and submit technical records and documentation as per regulatory requirements
  • Provide information from experiences in the field to colleagues in the office as well as updates to the database
  • Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization
  • Provide input to Engineering and Manufacturing for upgrades to Affera products
  • Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base
  • Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions
  • Investigate, analyze, and recognize trends in technical data as it relates to Affera products
  • Participate in special projects as requested by the US Field Service Manager or designee
  • Participate in and provide technical training to physicians, EP technicians and department managers at customer sites

Requirements

  • High School Diploma or equivalent required
  • 4 years of technical, clinical field service, technical internship or clinical customer support experience
  • Bachelor's degree in an Engineering discipline (Nice to Have)
  • Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation (Nice to Have)
  • Ability to troubleshoot problems and technically diagnose medical equipment (Nice to Have)
  • Excellent English writing and verbal communication skills
  • Excellent time management skills and detail oriented
  • Flexibility to travel frequently including possible international locations (Nice to Have)
  • Ability to work independently, self-motivated and without direct supervision
  • Extensive direct, face to face customer contact and interaction
  • Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services
Benefits
  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical field servicetroubleshootingdiagnosing medical equipmentengineering principleselectrical engineeringmechanical engineeringthermodynamicsbiomedical engineeringtechnical trainingdata analysis
Soft skills
communication skillstime managementdetail orientedself-motivatedindependent workcustomer interactionproblem-solvingflexibilityteam collaborationcontinuous improvement
Certifications
High School DiplomaBachelor's degree in Engineering