Medtronic

Field Service Engineer, 2+ years

Medtronic

full-time

Posted on:

Location Type: Remote

Location: Remote • Maryland, Minnesota, Ohio, Pennsylvania, Rhode Island • 🇺🇸 United States

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Salary

💰 $49,600 - $74,400 per year

Job Level

JuniorMid-Level

About the role

  • Installs, operates, maintains, repairs and modifies equipment.
  • Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
  • Analyzes and evaluates products and related performance.
  • Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
  • Installs, upgrades and removes products ensuring coordinative engineering field change.
  • Maintains effective customer communications and relations.
  • May provide onsite training of customer support personnel.

Requirements

  • Level II: Requires minimum of 2 years of relevant experience.
  • Level III : Requires minimum of 4 years of clinical field service, technical internship or clinical customer support experience.
  • Level IV : Requires minimum of 8 years clinical field service, technical internship or clinical customer support experience.
  • Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).
  • Relevant experience as technician, clinical field service or clinical customer support experience.
  • Nice to Have Bachelor’s degree in Bioengineering, engineering or technology field
  • Experience with robotics or motion control
  • Previous experience as Technician/Field Services within medical device industry
  • Experience with anatomy, surgical protocol and medical terminology
  • Ability to troubleshoot with technical skills , creativity and high discipline
  • Familiarity with most used test equipment
  • Ability to read and understand schematics and engineering drawings
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
  • Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
Benefits
  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
equipment installationmaintenancetechnical supporttroubleshootingdiagnosisroboticsmotion controlreading schematicsengineering drawingstest equipment
Soft skills
customer communicationproblem solvingcreativitydisciplineanalytical skillscommunication skillsresponsivenessaction orientation
Certifications
high school diplomavocational educationtechnical certification