Medtronic

Field Service Engineer III

Medtronic

full-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina, South Carolina, Virginia

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $60,000 - $90,000 per year

Job Level

Mid-LevelSenior

About the role

  • Field Service Engineer is the primary technical representative for Medtronic Cardiac Ablation Solutions Affera customers and the sales and clinical teams. Responsible for technical assessment, installation, support, servicing, maintenance, and de-installation of all Affera systems at customer sites. Provide technical assistance to physicians or technologists during clinical procedures. Position is remote; requires 75% travel. Support territory including NC, SC, VA; must reside within 30 minutes of a reasonably sized airport in the assigned territory. Perform installations, inspections, verification, corrective and preventive maintenance to ensure successful operation of CAS Affera systems. Maintain and submit technical records and documentation as per regulatory requirements. Provide input to service processes, Engineering and Manufacturing for product improvements. Participate in development and delivery of technical training to distributors, partners, agents, and customers. Investigate, analyze, and recognize trends in technical data. Participate in special projects as requested by US Field Service Manager or designee.

Requirements

  • High School Diploma or equivalent required. 4 years of technical, clinical field service, technical internship or clinical customer support experience . Bachelor’s degree in an Engineering discipline (Nice to Have). Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation. Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills. Excellent time management skills and detail oriented. Flexibility to travel frequently including possible international locations. Ability to work independently, self-motivated and without direct supervision. Extensive direct, face to face customer contact and interaction. Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services.