IT Technician

Medtronic

IT Technologist providing onsite infrastructure support for Medtronic’s healthcare technology operations. Maintaining systems, troubleshooting networks, coordinating vendors, and supporting cybersecurity and deployments.

Posted 9/10/2026full-timeMansfield • Massachusetts • 🇺🇸 United StatesJuniorMid-Level💰 $76,800 - $115,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in system specifications, compliance, and security standards while effectively collaborating with vendors and end users to develop practical technology solutions. Proficient in troubleshooting, infrastructure management, and ensuring system functionality and performance.

Highest-signal resume keywords

System Specification DevelopmentTroubleshooting RoutinesInfrastructure ManagementCompTIA A+ CertificationCompTIA Network+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

System ConfigurationOS InstallationRoutingSwitchingFirewallsWireless InfrastructureData IntegrityPerformance TestingTechnical SupportCybersecurity Principles

Soft Skills

Customer-Support MindsetProblem-Solving SkillsAnalytical SkillsCollaborationPartnership Development

Tools & Technologies

Knowledge Management SystemsRemote Management ToolsDocumentation Tools

Certifications & Qualifications

CompTIA A+CompTIA Network+CompTIA Security+

Industry Keywords

System Architecture StandardsHardware/Software ComplianceOperational RequirementsIntegration RequirementsTechnical Support

Tech Stack

Tools & technologies

Cyber SecurityFirewallsSwitching

About the role

Key responsibilities & impact

Develop, document, and configure system specifications conforming to architecture standards and business requirements
Plan system and development deployments
Ensure hardware and software compliance and security standards
Evaluate hardware/software interfaces, operational requirements, and overall system characteristics
Establish and document system designs, parameters, and formats
Ensure hardware and software functionality, performance, and compatibility
Coordinate or modify system parameters and configurations based on computer capacity and capabilities
Identify system functionality or performance deficiencies
Execute and test system changes to correct deficiencies and improve data handling, data integrity, conversion, input/output requirements, and storage
Document testing and maintenance of system updates, modifications, and configurations
Liaise with technology vendor technologists and other business functions
Strategically design technology solutions meeting company and customer/user needs
Assess whether standard platform functionality solves business problems or customization is required
Gather and prioritize integration requirements
Test product quality and ability to perform tasks or solve problems
Provide onsite technical support and maintain infrastructure at Mansfield, MA or Newton, MA sites
Support collaboration across various environments and coordinate with vendors

Requirements

What you’ll need

2+ years of experience with a high school diploma or equivalent
Able to Travel up to 30%
Must have valid driver's license
Ability to lift equipment up to 50 pounds
Willing to support after-hours, weekends and participate in on-call rotations when critical support is needed
Demonstrates a strong customer-support mindset along with excellent problem-solving and analytical skills
Proven, repeatable troubleshooting routines that balance speed, safety, and documentation
Solid grasp of infrastructure dependencies and how systems interconnect
Knowledge of routing, switching, firewalls, wireless infrastructure
Experienced in OS installations, basic configurations, and performing remote management tasks
Commitment to continuous learning through formal training and self-directed education
Adept at developing trusted partnerships with end users, identifying their requirements, and converting them into practical technology solutions
Understanding of basic cybersecurity principles and best practices
Hands-on work with knowledge management (creating/updating KBs, playbooks, runbooks)
CompTIA A+
CompTIA Network+
CompTIA Security+
Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment

Benefits

Comp & perks

Competitive Salary and flexible Benefits Package
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Temporary employees are eligible for paid sick time, as required under applicable state law
Temporary employees are eligible for the Employee Stock Purchase Plan