SaaS Training & Onboarding Manager
MedTrainer
full-time
Posted on:
Location Type: Remote
Location: Nevada • United States
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Salary
💰 $100,000 - $120,000 per year
About the role
- Design and deliver onboarding programs for new clients to ensure successful implementation and product adoption.
- Reduce onboarding cycle time through better project oversight/efficiencies, content, and scalable delivery methods.
- Partner with internal stakeholders to ensure all onboarding content stays accurate as the platform evolves.
- Facilitate training sessions for clients and internal teams.
- Track learning outcomes and ensure measurable improvement in knowledge, adoption, and results.
- Support continuous skill building for the Client Success team.
- Work closely with CCO, Client Success leadership, Product, Support, and Marketing to ensure content accuracy and alignment.
- Gather feedback from internal teams and clients to continuously improve training content and onboarding workflow.
- Develop high-quality training materials (courses, videos, guides, job aids, curricula) for both internal employees and external clients.
Requirements
- 3+ years managing software onboarding, implementation or training teams.
- Experience project managing Saas implementations.
- Experience delivering training to both internal teams and external clients.
- Excellent client facing presentation and facilitation skills.
- Bachelor’s degree (to demonstrate strong learning capability).
- Strong communication, project management, and curriculum design skills.
Benefits
- Medical, dental, and vision benefits with employer contribution
- Life & disability insurance
- 401(k)
- A supportive, people-first culture where you can grow and build something meaningful
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementcurriculum designSaaS implementationtraining deliverycontent developmentonboarding program designmeasurable improvement trackingtraining material development
Soft skills
client facing presentationfacilitation skillscommunicationstakeholder partnershipfeedback gatheringcontinuous improvementteam collaboration
Certifications
Bachelor's degree