Manager, Correspondence

Medsuite Inc

Manager overseeing Correspondence and Collections teams at Ventra Health, ensuring optimal performance and operational efficiency. Focused on delivering an industry-leading customer experience.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responsible for the daily operations of both teams and Mailroom
Manages the Correspondence, Collection, and Mailroom Team including oversight of daily operations
Orients new employees and trains staff according to processes for optimal performance
Counsels’ staff and disciplines employees in accordance with company policy and procedures
Plans, monitors, appraises, and reviews staff job contributions to ensure productivity and performance
Implements cross functional training and succession planning as allowable
Oversees and manages the overall health and management of the day-to-day correspondence, collection, and mailroom activities
Evaluates, designs, and implements improvement initiatives to deliver increased productivity, process efficiency, improved quality and deliver an industry leading customer experience
Implements, monitors, and analyzes report data to effectively and efficiently manage operation and throughput for the correspondence and collection department performance
Ensures appropriate staffing coverage, scheduling changes, and overall work force management
Tracks trends to monitor opportunities for enhancements, innovative solutions, and continuous process improvements
Performs special projects and other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED
Bachelor’s degree in Business or equivalent or at least two (2) years of supervisory/management experience
One (1) year of healthcare customer service experience preferred
Working knowledge of scheduling/work force management software
Knowledge of customer service best practices, processes, and procedures
Knowledge of medical billing department processes and procedures
Strong customer service skills
Strong supervisory/management skills
Strong word processing, spreadsheet, and database software skills
Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals
Strong management level oral, written, and interpersonal communication skills
Strong analytical skills
Strong problem-solving skills
Strong time management skills
Strong continuous process improvement skills
Strong detail orientation skills
Strong organizational skills
Ability to foster an environment of customer satisfaction and demonstrated outcomes
Ability to read, understand, and apply state/federal laws, regulations, and policies.

Benefits

Comp & perks

Ventra performance-based incentive plan
Referral Bonus

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

scheduling softwareworkforce management softwarecustomer service processesmedical billing processesword processing softwarespreadsheet softwaredatabase softwaremathematical skillsanalytical skillsproblem-solving skills

Soft Skills

customer service skillssupervisory skillsmanagement skillsoral communication skillswritten communication skillsinterpersonal communication skillstime management skillscontinuous process improvement skillsdetail orientation skillsorganizational skills

Certifications

High School DiplomaGEDBachelor’s degree in Business