Director, Client Success

Medsuite Inc

Director of Client Success overseeing healthcare clients and ensuring top-notch service delivery. Collaborating with operations to address client concerns and improve service standards.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Overseeing and ensuring that Manager, Client Success maintain and develop a strong and long-term relationship with clients
Monitoring client performance and ensuring Client Success standards are met
Utilizing KPI tools and other analytics to manage and provide reporting and visibility on performance and health of all internal and external clients
Mentoring assigned Manager, Client Success in managing assigned clients to meet expectations, and exceed when opportunities arise
Establishing and ensuring client face-to-face meetings occur with CRM at a regular frequency
Analyzing client results proactively to identify revenue cycle and client success related issues and work collaboratively with Operations, Business Services teams, and leadership to implement solutions
Ensuring client concerns are escalated and resolved in a timely manner
Assisting implementation team and Manager, Client Success on new client/expansions implementations
Compliance and adherence to applicable healthcare and security regulations
Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues

Requirements

What you’ll need

High School Diploma or GED
Bachelor’s Degree in business, healthcare management, or related field preferred
At least five years (5) in healthcare, revenue cycle management, or related field
Basic familiarity with medical billing and terminology
Ability to read, understand, and apply state/federal laws, regulations, and policies
Ability to communicate with diverse personalities in a tactful, mature, and professional manner
Ability to remain flexible and work within a collaborative and fast paced environment
Ability to deliver high quality service excellence with high attention to detail
Understand and comply with company policies and procedures
Proven strong leadership/management skills to manage, motivate, and set expectations with team members
Strong presentation development and delivery skills
Strong knowledge in RCM, accounting, and/or finance
Strong customer service and customer facing skills
Strong judgment skills and problem-solving skill
Strong oral, written, and interpersonal communication skills
Strong time management, organizational, and decision-making skills
Strong knowledge of Outlook and RCM software or equivalent workflow management software

Benefits

Comp & perks

Ventra performance-based incentive plan
Referral bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

medical billingrevenue cycle managementaccountingfinanceKPI toolsanalyticsproblem-solvingpresentation developmentclient performance monitoringcompliance with healthcare regulations

Soft Skills

leadershipmentorshipcommunicationflexibilitycollaborationservice excellenceattention to detailjudgmenttime managementorganizational skills

Certifications

High School DiplomaGEDBachelor’s Degree in businessBachelor’s Degree in healthcare management