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Manager, Client Success – RAD
Medsuite IncManager, Client Success managing interfaces between Ventra Health and clients in Radiology RCM. Leading performance review meetings and addressing escalated issues with key stakeholders.
About the role
Key responsibilities & impact- Acts as a liaison between Ventra Health and clients in terms of communication and information exchange
- Manages all aspects of the clients’ account to maximize collections
- Provides contracted management services, where applicable, and minimize problems
- Works directly with various stakeholders to resolve escalated issues
- Leads recurring client meetings to review performance and drive client satisfaction
- Serves as the primary point of contact for assigned clients,
- Proactively analyzes radiology RCM performance
- Coaches, mentors, and develops Client Success team members
- Collaborates with cross-functional teams to support client performance and initiatives
- Supports new client implementations, ensuring smooth onboarding and clear communication
Requirements
What you’ll need- High School Diploma or GED
- Bachelor’s Degree in business, healthcare management, or related field preferred
- At least three to five years (3-5) in healthcare, revenue cycle management, or related field
- Basic familiarity with medical billing and terminology
- Ability to read, understand, and apply state/federal laws, regulations, and policies
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner
- Ability to remain flexible and work within a collaborative and fast paced environment
- Ability to deliver high quality service excellence with high attention to detail
- Proven strong leadership/management skills to manage, motivate, and set expectations with team members
- Strong presentation development and delivery skills
- Strong knowledge in RCM, accounting, and/or finance
- Strong customer service and customer facing skills
- Strong judgment skills and problem-solving skills
- Strong oral, written, and interpersonal communication skills
- Strong time management, organizational, and decision-making skills
- Strong knowledge of Outlook and RCM software or equivalent workflow management software
Benefits
Comp & perks- Performace-based incentive plan
- Referral Bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
revenue cycle managementmedical billingaccountingfinancestate/federal lawsregulationspolicies
Soft Skills
leadershipcommunicationproblem-solvingcustomer servicetime managementorganizational skillsdecision-makingpresentation skillsflexibilitycollaboration
Certifications
High School DiplomaGEDBachelor’s Degree