Medsuite Inc

Manager, Client Success – RAD

Medsuite Inc

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Acts as a liaison between Ventra Health and clients in terms of communication and information exchange
  • Manages all aspects of the clients’ account to maximize collections
  • Provides contracted management services, where applicable, and minimize problems
  • Works directly with various stakeholders to resolve escalated issues
  • Leads recurring client meetings to review performance and drive client satisfaction
  • Serves as the primary point of contact for assigned clients,
  • Proactively analyzes radiology RCM performance
  • Coaches, mentors, and develops Client Success team members
  • Collaborates with cross-functional teams to support client performance and initiatives
  • Supports new client implementations, ensuring smooth onboarding and clear communication

Requirements

  • High School Diploma or GED
  • Bachelor’s Degree in business, healthcare management, or related field preferred
  • At least three to five years (3-5) in healthcare, revenue cycle management, or related field
  • Basic familiarity with medical billing and terminology
  • Ability to read, understand, and apply state/federal laws, regulations, and policies
  • Ability to communicate with diverse personalities in a tactful, mature, and professional manner
  • Ability to remain flexible and work within a collaborative and fast paced environment
  • Ability to deliver high quality service excellence with high attention to detail
  • Proven strong leadership/management skills to manage, motivate, and set expectations with team members
  • Strong presentation development and delivery skills
  • Strong knowledge in RCM, accounting, and/or finance
  • Strong customer service and customer facing skills
  • Strong judgment skills and problem-solving skills
  • Strong oral, written, and interpersonal communication skills
  • Strong time management, organizational, and decision-making skills
  • Strong knowledge of Outlook and RCM software or equivalent workflow management software
Benefits
  • Performace-based incentive plan
  • Referral Bonus
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
revenue cycle managementmedical billingaccountingfinancestate/federal lawsregulationspolicies
Soft Skills
leadershipcommunicationproblem-solvingcustomer servicetime managementorganizational skillsdecision-makingpresentation skillsflexibilitycollaboration
Certifications
High School DiplomaGEDBachelor’s Degree