Contact Center Specialist, Bilingual
Medsuite Inc
Contact Center Specialist, Bilingual
Medsuite Inc
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provides exceptional customer service to callers.
- Troubleshoots billing inquiries, explains benefits coverages, and explains course of action and timeframes.
- Ensures proper documentation, recording, and closure of issues.
- Collaborates with other internal departments to research insurance denials, missing payments, and attorney requests.
- Performs special projects and other duties as assigned.
Requirements
- Bachelor's degree in any related field.
- One (1) year of customer service experience in a high volume, fast paced environment (Healthcare call center experience preferred).
- Fluent in both English and Spanish.
- Knowledge of the Explanation of Benefits.
- Knowledge of a variety of insurance plans.
- Knowledge of ICD-10 and CPT Codes.
- Strong word processing, spreadsheet, and database software skills.
- Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals.
- Strong oral, written, and interpersonal communication skills.
- Strong time management skills.
- Strong organizational skills.
- Strong customer service skills.
- Ability to understand, analyze, interpret, and explain complex documents.
- Ability to work in a team environment.
- Ability to adhere to standards and quality guidelines.
- Ability to read, understand, and apply state/federal laws, regulations, and policies.
- Ability to remain flexible and work within a collaborative and fast paced environment.
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
