Contact Center Specialist, Bilingual
Medsuite Inc
Contact Center Specialist, Bilingual
Medsuite Inc
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- The Contact Center Specialist Bilingual role will be responsible for answering a variety of incoming calls regarding patient medical bills, insurance, Explanation of Benefits (EOB) forms, and bill payment arrangements.\n
- This role will utilize multiple internal systems to assist with overall patient billing needs.\n
- Essential Functions and Tasks: Provides exceptional customer service to callers, Troubleshoots billing inquiries, explains benefits coverages, and explains course of action and timeframes.\n
- Ensures proper documentation, recording, and closure of issues.\n
- Collaborates with other internal departments to research insurance denials, missing payments, and attorney requests.\n
- Performs special projects and other duties as assigned.
Requirements
- Bachelor's degree in any related field.\n
- One (1) year of customer service experience in a high volume, fast paced environment (Healthcare call center experience preferred).\n
- Fluent in both English and Spanish.\n
- Knowledge of the Explanation of Benefits.\n
- Knowledge of a variety of insurance plans.\n
- Knowledge of ICD-10 and CPT Codes.\n
- Strong word processing, spreadsheet, and database software skills.\n
- Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals.\n
- Strong oral, written, and interpersonal communication skills.\n
- Strong time management skills.\n
- Strong organizational skills.\n
- Strong customer service skills.\n
- Ability to understand, analyze, interpret, and explain complex documents.\n
- Ability to work in a team environment.\n
- Ability to adhere to standards and quality guidelines.\n
- Ability to read, understand, and apply state/federal laws, regulations, and policies.\n
- Ability to remain flexible and work within a collaborative and fast paced environment.\n
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
