Onboarding Specialist

• Responsible for managing the end-to-end onboarding of multiple healthcare clients into coding and billing services
• Gathering setup data
• Leading client and internal meetings to support data interface and billing system setups
• Coordinating with vendor partner to ensure a smooth transition to the Client Success and Service Delivery teams post go-live
• Leading cross-functional teams through 1–3 month onboarding projects
• Managing project timelines, tasks, and communications to ensure on-time delivery
• Identifying and escalating issues, driving resolution with internal and external stakeholders
• Guiding onboarding progress and addressing concerns through client meetings
• Coordinating with internal teams to ensure accurate setup of coding, billing, and reporting services
• Collecting and validating client data required for system configuration
• Anticipating client needs, assessing risks, and implementing proactive solutions
• Maintaining and sharing onboarding status updates with stakeholders
• Contributing to the continuous improvement of onboarding strategies, workflows, and processes
• Facilitating post go-live monitoring to ensure successful implementation and transition
• Participating in special projects and performing other duties as assigned.

Project Lead, Client Onboarding

Onboarding Coordinator

Onboarding Specialist II

Onboarding Coordinator

Onboarding Manager

Senior Onboarding Manager