Principal – Executive Customer Engagement
Alteryx
Manager, Client Success
Medsuite Inc
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Liaison between Ventra Health and clients in terms of communication and information exchange
- Manage all aspects of the clients’ account to maximize collections
- Provide contracted management services, where applicable, and minimize problems
- Conduct face-to-face meetings with clients to review performance and ensure satisfaction
- Serve as the clients’ primary point of contact
- Facilitate external and internal meetings as required
- Review data at required frequency to monitor and escalate workflow processes
- Prepare and/or review reports for internal and external purposes
- Analyze and monitor Client Success Metrics and present client specific reports
- Make recommendations for process improvement based on data review
- Collaborate with business management team when Practice Administration services are utilized
- Monitor and/or manage client payor contract negotiations
- Assist with new client implementation
- Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues
Requirements
- High School Diploma or GED
- Bachelor’s Degree in business, healthcare management, or related field preferred
- At least three to five years (3-5) in healthcare, revenue cycle management, or related field
- Basic familiarity with medical billing and terminology
- Ability to read, understand, and apply state/federal laws, regulations, and policies
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner
- Strong presentation development and delivery skills
- Strong knowledge in RCM, accounting, and/or finance
- Strong customer service and customer facing skills
- Strong judgment skills and problem-solving skills
- Strong oral, written, and interpersonal communication skills
- Strong time management, organizational, and decision-making skills
- Strong knowledge of Outlook and RCM software or equivalent workflow management software
Benefits
- Performance-based incentive plan
- Referral bonus
- Oversight and mentorship opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
medical billingrevenue cycle managementaccountingfinancedata analysisprocess improvementclient success metricsreport preparationcontract negotiationclient implementation
Soft skills
communicationpresentation developmentcustomer serviceproblem-solvingjudgmentinterpersonal skillstime managementorganizational skillsdecision-makingtactfulness
Certifications
High School DiplomaGEDBachelor’s Degree in businessBachelor’s Degree in healthcare management
