Accounts Receivable Representative II
US Anesthesia Partners
Bilingual Contact Center Specialist
Medsuite Inc
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Answering incoming calls about patient medical bills, insurance, EOBs, and payment arrangements.
- Utilize multiple internal systems to assist with patient billing needs.
- Provide exceptional customer service to callers.
- Troubleshoot billing inquiries and explain benefits coverage, course of action, and timeframes.
- Ensure proper documentation, recording, and closure of issues.
- Collaborate with internal departments to research insurance denials, missing payments, and attorney requests.
- Perform special projects and other duties as assigned.
Requirements
- Bachelor's degree in any related field.
- One (1) year of customer service experience in a high volume, fast paced environment (Healthcare call center experience preferred).
- Fluent in both English and Spanish.
- Knowledge of the Explanation of Benefits.
- Knowledge of a variety of insurance plans.
- Knowledge of ICD-10 and CPT Codes.
- Strong word processing, spreadsheet, and database software skills.
- Strong mathematical skills in addition, subtraction, multiplication and division of whole numbers and fractions; computing percentages; and working with decimals.
- Strong oral, written, and interpersonal communication skills.
- Strong time management skills.
- Strong organizational skills.
- Strong customer service skills.
- Ability to understand, analyze, interpret, and explain complex documents.
- Ability to work in a team environment.
- Ability to adhere to standards and quality guidelines.
- Ability to read, understand, and apply state/federal laws, regulations, and policies.
- Ability to remain flexible and work within a collaborative and fast paced environment.
- Ability to communicate with diverse personalities in a tactful, mature, and professional manner.
