Remote from the home office: Support, fault analysis and resolution via phone/remote tools (1st/2nd level, depending on experience).
On-site at customer locations (throughout Germany): Installations, rollouts, troubleshooting and commissioning (workstations, network, printing/scanning, card readers, and connected devices where applicable).
Systems & infrastructure: Windows clients/servers, Active Directory, Microsoft 365, VPN/WLAN/firewall basics, backup/restore.
Health IT (depending on expertise): TI/KIM, connector environment, eHBA/SMC-B, clear documentation and handovers.
Customer focus & service orientation: Nationwide on-site deployments, solution-oriented consulting and a high level of service commitment.
Documentation: Concise, traceable documentation (checklists, tickets, handovers) so that solutions are repeatable.

Requirements

Must have experience in IT support/IT operations/IT service (vocational training as an IT specialist for system integration is desirable but not required if you have relevant practical experience).
Solid understanding of Windows, networks and structured troubleshooting.
Willingness to travel across Germany (onsite customer appointments are part of the job).
Class B driver's license.
Very good German (customer-facing).
Nice to have (not mandatory): AD/M365 administration, VPN/firewall/WLAN, virtualization (Hyper-V/VMware).
Experience with practice software, TI/KIM or medical interfaces (e.g. DICOM/PACS).
Basic PowerShell skills.

Benefits

Remote-first: You work from the home office — you don’t have to be in an office to be productive.
Variety instead of constant travel: Remote support is a core part of the role; on-site assignments are added project- and ticket-dependent.
Predictability: Customer appointments are coordinated within the team; clear handovers and standards instead of “chaotic” assignments.
Development: Onboarding, checklists, knowledge transfer — you don't need to know everything upfront; willingness to learn is what matters.
Equipment: Professional setup for remote work (laptop/phone) and modern tools.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportIT operationsIT servicetroubleshootingWindowsActive DirectoryMicrosoft 365PowerShellVPNnetworking

Soft Skills

customer focusservice orientationsolution-oriented consultingdocumentation skillscommunication skills

Certifications

Class B driver's license