Remote from home office: Support, fault analysis and resolutions via phone/remote tools (1st/2nd level, depending on experience).
On-site at customer locations (throughout Germany): installations, rollouts, troubleshooting and commissioning (workstations, network, printers/scanners, card readers, and any connected devices).
Systems & infrastructure: Windows clients/servers, Active Directory, Microsoft 365, basic VPN/Wi‑Fi/firewall knowledge, backup/restore.
Healthcare IT (depending on expertise): TI/KIM, connector environment, eHBA/SMC‑B, and thorough documentation and handovers.
Customer focus & service orientation: Nationwide on-site assignments, solution-oriented consulting and a high level of service commitment.
Documentation: Concise, traceable documentation (checklists, tickets, handovers) to ensure repeatable solutions.

Requirements

Must have experience in IT support/IT operations/IT service.
Vocational training as an IT specialist in system integration is desirable but not mandatory with sufficient practical experience.
Solid understanding of Windows, networking and structured troubleshooting.
Willingness to travel throughout Germany (on-site customer appointments are part of the job).
Class B driver’s license.
Very good German (customer-facing).
Nice to have (not mandatory): AD/M365 administration, VPN/firewall/Wi‑Fi, virtualization (Hyper‑V/VMware).
Experience with practice management software, TI/KIM or medical interfaces (e.g., DICOM/PACS).
Basic PowerShell skills.

Benefits

Remote-first: You work from the home office — you don’t need to be in an office to be productive.
Variety without constant travel: Remote support is a core part of the role; on-site assignments occur depending on projects and tickets.
Predictability: Customer appointments are coordinated within the team; clear handovers and standards instead of "chaos assignments".
Development: Onboarding, checklists, knowledge transfer — you don’t have to know everything; willingness to learn is key.
Equipment: Professional remote work setup (laptop/phone) and modern tools.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportIT operationsIT serviceWindowsnetworkingtroubleshootingPowerShellAD administrationM365 administrationvirtualization

Soft Skills

customer focusservice orientationsolution-oriented consultingdocumentation skills

Certifications

vocational training as IT specialist in system integrationClass B driver's license