Manager

Medserv

Manager of operational teams at Medserv, leading service delivery and client relationships in a healthcare billing company. Overseeing performance, driving improvement, and ensuring client satisfaction in a hybrid role.

Posted 7/29/2026full-timeDundrum • 🇮🇪 IrelandMid-LevelSenior💰 €60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing both on-site and remote operational teams, with a focus on achieving KPIs and enhancing client satisfaction through effective communication and problem-solving. Proficient in budget management and operational efficiency within the healthcare or insurance claims sectors.

Highest-signal resume keywords

Operational Team LeadershipBudget ManagementAdvanced Microsoft ExcelAnalytical Problem-SolvingStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance ManagementData AnalysisKPI Setting and MonitoringResource AllocationContinuous Improvement

Soft Skills

Client Relationship BuildingEffective CommunicationCollaborationPrioritizationPresentation Skills

Industry Keywords

HealthcareInsurance ClaimsRegulatory ComplianceQuality StandardsOperational Efficiency

About the role

Key responsibilities & impact

Act as the primary point of contact for client queries, ensuring timely resolution and high levels of client satisfaction.
Build and maintain strong relationships with clients, representing the business at meetings and industry events where required.
Lead weekly operational reviews, reporting on team performance, risks and service delivery to senior management.
Lead and develop both on-site and remote teams across multiple locations, fostering a culture of accountability, collaboration and high performance.
Ensure the accurate and timely processing of accounts by working closely with both on-site and remote teams.
Monitor outstanding accounts, workloads and productivity, ensuring resources are focused on key priorities.
Manage departmental resources and budgets, monitoring expenditure and identifying opportunities to improve operational efficiency.
Set, monitor and achieve team KPIs and quarterly objectives in partnership with the Operations Director.
Analyse operational data to identify trends, drive continuous improvement and support business decisions.
Ensure compliance with company policies, quality standards and regulatory requirements.

Requirements

What you’ll need

Minimum of 3 years' experience leading operational teams.
Proven experience managing both on-site and remote teams.
Experience managing budgets, resources and operational performance.
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Advanced Microsoft Excel skills, including PivotTables, advanced formulas and reporting.
Excellent communication and stakeholder management skills.
Confident presenting to clients, senior management and larger groups.
Ability to prioritise competing demands and deliver results in a fast-paced environment.
Experience within healthcare or insurance claims would be advantageous.

Benefits

Comp & perks

Annual leave - 21 days' annual leave plus 2.5 discretionary company days
Holiday Purchase Scheme (HPS) - purchase additional leave through our HPS
Service-based leave accrual - accrue more leave the longer you're here
Flexible start times - giving you greater flexibility to balance work and personal commitments
Corporate health insurance – company-funded cover through Irish Life
Enhanced pension - employer contributions above the statutory minimum
Life assurance - available from day one
Enhanced maternity and paternity leave – subject to eligibility
Workcation opportunities – flexibility to work remotely from an approved location
Funded gym membership – supporting your health and wellbeing with Flyefit
Employee Assistance Programme (EAP) – confidential wellbeing support for you and your family
Professional development – investment in training, certifications and career progression
Sports and social programme - regular company events and team activities
Tax-efficient benefits - including commuter travel support and the Bike to Work Scheme
Travel Opportunities - travel to our sites in Poland and the UK
Internal employee referral scheme– know someone that might be a fit - refer talented people from your network and receive a bonus for successful hires.