CRM Analyst, Zendesk
MedSênior
full-time
Posted on:
Location Type: Remote
Location: Brazil
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About the role
- Perform functional configurations in the CRM system, including forms, fields, macros, scripts, and settings, without structured code development.
- Create and build reports and dashboards in Explorer, ensuring reliability and supporting decision-making.
- Prepare and keep technical and functional documentation up to date, ensuring governance and traceability of implemented changes.
- Map processes with user areas, identifying needs, business rules, and improvement opportunities.
- Translate business requests into configurable system solutions.
- Act as a bridge between the user area and technology, ensuring technical and functional understanding of requirements.
- Validate flows, rules, and configurations before they go into production.
- Support continuous improvement of automated processes in the CRM.
- Ensure standardization, quality, and consistency of information recorded in the system.
Requirements
- Bachelor's degree completed;
- Experience with CRM systems.
- Previous experience with Zendesk;
- Knowledge of process mapping and modeling;
- Experience with system parameterization/configuration;
- Experience building management reports;
- Understanding of business rules and system governance;
- Intermediate knowledge of databases and system logic (advantage).
Benefits
- Meal voucher (ticket)
- Gympass
- Psychological support / counseling
- Birthday day off
- And much more.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM configurationreport buildingdashboard creationprocess mappingsystem parameterizationsystem configurationbusiness rules understandingdatabase knowledgesystem logic
Soft Skills
communicationorganizationalproblem-solvingcollaboration
Certifications
Bachelor's degree