Customer Advocate, Level I
MedRisk
full-time
Posted on:
Location Type: Office
Location: Mandaluyong • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage claims and monitor case status by confirming patient attendance with network providers, and addressing any concerns regarding compliance
- Properly update all case related data to MedRisk’s database/platform
- Track and relay authorization to our providers as directed by the clients with confirmations to the adjuster and NCM
- Be knowledgeable regarding the client’s unique needs and respond appropriately
- Build approachable, professional relationships with providers and referring customers.
- Compliance with HIPAA and URAC guidelines
- Employee is expected to work a minimum of 60 tasks daily.
Requirements
- Bachelor’s Degree preferred; impeccable customer service skills with 2-3 years of experience preferred
- Healthcare experience required; minimum of 1 year preferred
- Experience working with a US company (PH specific)
- Ability to work independently and multi task in a fast paced environment
- Detail oriented
- Excellent verbal & written communication skills
- Basic knowledge of Microsoft Word, Excel, Outlook and Zoom
- Computer skills in Windows environment
- Time management and strong organizational skills
- Adaptability
- Ability to receive constructive feedback
- Strong work ethic
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementdata entryauthorization trackingcompliance monitoringcustomer servicehealthcare experiencetask management
Soft skills
detail orientedexcellent verbal communicationexcellent written communicationtime managementorganizational skillsadaptabilityability to receive feedbackstrong work ethic