MedRisk

Analyst

• Analyze and troubleshoot operational process issues within the Quattro application
• Manage user access to Quattro
• Identify process or application issues causing process irregularities
• Communicate complex issues to applications development staff
• Develop SQL scripts to troubleshoot data related issues
• Complete data manipulation tasks in support of business requests (backfills, mass updates)
• Generate statistical metrics
• Assist with reporting initiatives
• Diagram workflows

IT Analyst

Customer Advocate

• Manage claims and monitor case status by confirming patient attendance with network providers, and addressing any concerns regarding compliance
• Properly update all case related data to MedRisk’s database/platform
• Track and relay authorization to our providers as directed by the clients with confirmations to the adjuster and NCM
• Be knowledgeable regarding the client’s unique needs and respond appropriately
• Build approachable, professional relationships with providers and referring customers.
• Compliance with HIPAA and URAC guidelines

IT Analyst

Customer Advocate, Level I